Amtrak Customer Service (Penn Station)
WORST AMTRAK REPRESENTATIVE (Penn Station) - CHRIS GUIDA (Amtrak customer service representative Penn Station, NY)
I was on line for 10 minutes, just to ask if our e ticket was all we needed to board the train & when we saw a person who could talk, "customer service" rep. Chris Guida refused to answer my question saying "you gotta wait, ask someone else, my line is closed for another 15 ...