National Furniture Factory should have a few of the toughest customer support/sales agents in the market. My spouse and that I requested A couch/loveseat/seat combination on 2/25. We were informed the couch and seat were on purchase and could be in around 3/23. No big deal. Therefore the 23rd comes ...
I've purchase a large number of bucks with AFW through the years and that I WON'T BUY TOGETHER AGAIN!!! Each and every period i purchased anything fresh with AFW I Have had some kind of issue using the furniture or shipping also it was usually worsened from the customer support representatives... ...
Bad customer service. Bought a dresser that came without knobs. Was told none in stock they would have to get some from the manufacturer. Six weeks later no knobs. Called customer service again, said could send floor model, i declined. He offered to compensate me with a $20.00 in store credit. That ...
I visited National Furniture on Feb 8th to purchase a couch and desk. I make it happen around 7:00 pm and that Iam told I cannot get something. I simply went 45 units and am unable to buy what I went there for. I'm informed by a worker the computers are down. If this is the situation why does their ...
Ought recliner chair in '08, it's defective. Took 2 weeks after my call for repair to get someone out here to look at it. Inspector agreed chair needed to be picked up and fixed. Date is set for pickup, I'm told I'll get a call the night before with exact pickup window. No one calls. Next day, men ...
We purchased a 3 piece sofa recliner set 6-08 from American Furniture paying $1424.98. The mechanism in the sofa broke in January 09. We called and AFW sent out a tech 2-5-09 to check the sofa. He agreed that the mechanism was broke and needed to be replaced. We waited until 2-16-09 and called ...