Recently I was in route to Costa Rica and I went to a counter at Ohare airport in Chicago, I went to the counter of American Airlines and asked the woman behind it which way my plane was. She directed me to the right, I went there and the plane had already taken off when I approached the counter ...
I was injured at Ohare airport when a customer service person ordered me to "step back"I did resulting in me falling on the poles that hold people in line. I was passed out I believe because the next thing I knew was, I was being rushed thru Ohare at 25 mph on a cart shoved on a plane ...
I liked the experience and would love to fly with this airline again. ...
American left our surfboard bag on the MIA tarmac and it got burned from the plane engines. When we finally received in Nicaragua with AA tape around it, imagine our surprise to see both surfboards burned and all the contents of the bag. The AA agent in Managua authorized a payment in Miami and we ...
I have to give American Airlines credit. For a company this large with so many things that could piss a person off they really do a good job of taking care of their customers, providing efficient service and a quality experience. When you think about how hard it is to run an airline and then think ...
After a recent flight I want to say that I feel that the way American Airlines talks to customers is not right. Travel is expensive and frustrating enough without being talked down to and with employees that are impolite. Get your act together. ...