In short, I've spend well over two hours trying to get help with an issue that should have never happened, but at the worst should have been resolved in about 10 minutes. If you try their chat support, get ready for about 20 to 30 minutes of canned conversation before you even get into the heart of ...
Adobe is ripping off its customers who purchase their computer software. If an individual purchases a software product either physically by mail, or through the internet, that individual would have to purchase a new release of the same product when a new version of the product is released or the ...
I have been in the engraving/graphic arts business for decades now and have yet to see a company so paranoid in piracy of their software. I understand precaution but to qualify for a conversation with technical support or licensing personal you will have to go through the “Third Degree” before you ...
I don't usually complain about my service but, I have yet to have a pleasant experience when dealing with you, Adobe. I placed an order and after getting the confirmation number (two hours later) it still did not show in the order history. I waited for 30 minutes to chat with someone (in which time ...
Adobe uses Akamai to download their software. If you read the fine print in what you agree to the end result is you granting Akamai, on behalf of Adobe, to scan your computer and then use you as a seed for others to download Adobe and Akamai software. This slows down your computer while ...
Adobe Customer Service needs to drastically improve their handling of refunds. In early December I purchased the Design Standard Creative Suite upgrade directly from the Adobe Online Store. I decided to exercise the 30-day return policy for the product and purchase another (more expensive) edition ...