They gladly accept your premiums but conveniently do not respond to claims. Unable to contact customer service... On hold minimun of 45 minutes without response.!!! ...
I strongly urge people not to go through 24PetWatch ; I started with them about 4 years ago and have not had a problem until now, nonetheless this issue is bad enough that i feel the need to share. I opened my account years ago and have submitted a few claims ($100 here and there) with ease. ...
Run as fast as you can... They are a total waste of you time and money. They have terrible customer service reps, and bad communication. With me being an p/c insurance agent for home/health/auto/life i thought they would be a good company for my pet to be insured with..."wrong"... I took ...
This insurance is fine for the first year. But pray that your animal does not have an illness that lasts one day over one year. At that point, all insurance for that particular illness stops - forever! This is outrageous and inhumane. Just imagine if a human's insurance would discontinue after one ...
I adopted a dog from a couple who was moving. I am having a very hard time switching her to me, on top of the company charging 14.95 to add me as the owner. This is ludicrous! 14.95 to change a name and address!!! PLEASE go elsewhere this company should be avoided. ...
Company took my payments for 2 years, have yet to file a claim. Found out quite by accident that these policies are not "underwritten". They advised me that until you actually file a claim, you do not know if you are covered or not. When I called to cancel and switch to VPI Pet Insurance, ...