Czech Airlines
Lost Baggage, concealed claims procedures from traveller, refused to reimburse traveller Prague
This is the most disorganized, incompetent, unresponsive, customer-unfriendly airline I have ever dealt with. Yes, worse than Aeroflot. I flew Czech Airlines to Krakow, Poland in July with a carry-on backpack. The airline forced me to check my bag because it weighed too much by half a kilo, even ...