This company is very difficult to deal with. The manner in which they handle the govermental program called "Making Home Affordable (MHA), is a farce. I have yet to speak with a customer service rep who uses english as their first language. Unfortunately this makes for an arduous conversation, ...
Run from this company and don't look back. My interest % went up about a year ago and I mistakenly made a payment that was $134 lower than the $6026 mortgage payment due. I told them I would send a check for $134 immediately but they said no. They wouldn't apply it, wouldn't return it until I made ...
I have to call this company each month to get my statement corrected or try to. I pay my home insurance and taxes personally. I have lived in the same place for 20 years, this is a very rural area so we relied on a local Post Office to get our mail. My address changed when we recieved a route and ...
For the past two months, we have been trying to lower our interest rate through Homeward Residential. I would not recommend ANYONE attempting to do this simply because it is tedious and you receive a ton of paperwork without any kind of clarification. If you talk to someone on the phone, you ...
My home mortgage was originally with JP Morgan Chase, they sent a mail of transfer to Homeward Residential Inc during the last week of August. The transfer to Homeward was not going to happen until Sep 16. As per the instruction I made the Sep 2012 payment to JP Morgan Chase. This payment was debit ...
This mortgage company practices deceptive techniques regarding agreements over the phone. I was contacted by a representative from the agency regarding past payment and late fees. A payment agreement was set up over the phone with an supervisor's approval. The conversation was also recorded. The ...