BEWARE of dealing with Tia Sivily in the Recovery Department of CitiMortage. For a year I have tried to get a loan mod, from when I was current, then while I started being delinquint, and then after chargeoff. Every time I was cut off at the pass. Finally in december, got through to settlement, ...
This bank hasn't called me in more than 2 months they just give me the run-around about helping me reducing my loan payment. Twice I've told them about my paperwork being done. No wonder our banks are such a mess. ...
I have contacted CitiMortage customer service five times looking for information regarding my mortgage payoff date. I was told on all occasions that my mortgage would come due in 2036. I found this a little hard to swallow since this mortgage is a seven-year loan. On all occasions, I have asked for ...
My story is basically the same as all the rest of the stories on this company. Lost phone payment and mailed payment, in which I just had to bite in the ass. Their investigating department said they would get back to me and never did. Couldnt get action when I called in for followups. Customer ...