Holiday Inn
Lied to, excuses, rude false promises
July 27 My mother booked 3 rooms, lower level (due to handicap), near pool, nonsmoking, double beds in january of this year. Assured rooms would be as asked - they were told of handicap (no stairs). Told her no problem. Spoke to personnel at Hays NOT booked through 800 number. When we arrive-rooms ...