Bottom line: this is a company you can not trust or depend on. Was a happy customer and even advocate for the previous 5 years. I mostly used them for minor repairs handled in a single visit. However, recently when the heat pump went out in a rental property I owned they showed their true colors. ...
This company is a total joke. We've been three weeks without a washer. They refuse to replace it and they keep letting Sears come out and replace the same part over and over, which doesn't fix the problem. Home warranties are supposed to protect the homeowner not allow for their fleecing. When we ...
The first contractor that First American sent to my 2 year old home, which I bought 9 months ago, lied and documented that the my HVAC units were incorrectly installed and that they did not have the liquid line driers installed. The result was that First American denied the claim. I called the ...
In August I called First American Home Warranty regarding my air conditioner, which had gone out. That is when this nightmare began. Every time you call First American Home Warranty, you are on hold for awhile and you listen to how First American "screens their vendors", selects only the ...
First American HBPC is indeed a scam of a company. They invent this insurance and tell you how much you need it when buying a new home. It is not better than the extended service plans offered at Best Buy, etc. They (conveniently?) did not have any vendors in my area, so they made me find one, and ...
I called on a Monday in early November about our heat pump and how it's pumping out cold air. The warranty company said I'd receive a call that day. Never did, so I called the number they gave me and the tech said it was his birthday and he had off that day, he'd call me the next day! When he did ...