Gore Research is a complete fraud when it comes to customer support. I bought their ScanTool program 5 years ago, and it worked fine until I tried to use the USB connection to the 'black box' and it won't connect, although this works perfectly with a number of other OBD diagnostic programs. ...
Yet more crap from these two. I bought their product back in 2006 and everything was fine until I got a new laptop with only USB ports, no 9pin serial port. I can not get their software to work with the USB connection even though other OBD diagnostic programs work correctly this way, and efforts to ...
I wish I had done the research needed BEFORE ordering a ProScan devise as I ended up doing AFTER the product failed and got no response from any of the voice mails and emails to their Customer Service. I realize they may be a small operation, but you will get nowhere if you don't make your ...
I purchased a scantool from company. When it arrived it was defective. After trying to get support through trouble ticket and unreturned calls to support line posted a message on scantool website's forum and finally got a response from the forum administrator/company owner, David Gore. He admitted ...
I ordered the "ProScan Universal OBD-II Scan Tool w/USB Interface" from Gore Research. The product was defective, it caused a power surge in the USB port. I tested the tool with three different computers. Two computers shut down immediately when the tool was connected and had to be ...
No response to product support inquiries. The product does not function as advertised and the company does not respond to request for assistance and/or return authorization. The company does not list a telephone number on their invoice or website and no number is listed in the telephone directory ...