My husband, and I bought a very expensive washer and dryer set from Sears. We purchased an extended warranty. Approximately 6 weeks ago we noticed a problem with our washer. We contacted Sears and they came to our house. The service technician was unable to fix the problem because the part was not ...
I saw your website and have a horrendous story to add. We made an appointment for October 11th to have a 3 year refrigerator fixed which is covered under warranty for service and parts. Sears claims it isn't covered because it was purchased in 1999 yet the metal plate inside the refrigerator states ...
June 11 Sears Roebuck and Company Director, Sears National Customer Service Relations 3333 Beverly Road Hoffmann Estates IL 60179 To Whom It May Concern: Subject: Poor Customer Service I have been subjected to poor customer service characterized by empty apologies from Customer Service Specialists, ...