Zales Diamond Store, Zales Jewelers, Zales Corp., Zales
Colleen Cost - store manager, Bob Shine - regional manager. All the complaints on this site are true - they ruined my engagement ring
I told them absolutely no repairs - that I wanted it replaced entirely. The store manager Colleen Cost gave it to her regional manager Bob Shine. He took the ring to the butcher|jeweler he uses at Zales despite my protests! I only gave Colleen permission to SHOW it to Bob and forbade ANY REPAIRS! ...