I have had multiple incidents of late fees charged when I knew the company had received my checks. My checks were held until the day after the due date and then Capital One charged me late fees in excess of $29.00 each time and entered me as a late payer in their records. When I called to complain, ...
Attention Capital One cardholders: If you received a brochure saying that the APR will be increased in March with instructions to opt-out and cancel your account, please be vigilant and follow-up! In January I received a brochure from Capital One, with whom I have a MasterCard, with a very low ...
Do not do business with Capital One! If you do, you had better record every conversation you have with their representatives (you can do this, but you have to tell them you are recording). I had heard some reports of bad experiences with Capital One but I never paid much attention because I had not ...
The calls started in September. We are aware of at least two calls each day from Capital One identified as 800-955-6600 on our caller ID. If we do not pick up the phone within four rings and the call is picked up by our answering machine, they hang up. On several occasions, when we answer the phone ...
Capital One agreed to waive a monthly membership fee when contacted in December and to waive the fee for the following 12 months. In May, I had to contact them because the adjustment fee was applied late and I was hit with finance charges and a late fee. The customer service rep reversed the late ...
I paid off this account and cancelled it. One month later I received a bill for 29.99 worth of late fees that has grown to over 100 dollars by the time I could contact them. The check was sent in a pre-addressed envelope with my proper return address and was never returned to sender. Virtually ...