As of 30 December DirecWay advertises to its users that they can upgrade from Home (to Professional for $69.99/mo. When you call DirecWay, they tell you that the upgrade is only for users of DirecWay 7000. Other users must pay $89.99/mo. Nowhere in any of their advertisements does it list such a ...
On Sept 7 I ordered DirecWay Service over the telephone. I already had the equipment. It was used and paid for. I asked the case manager at that time as I had asked previously before setting up an account "Will you put me on a contract since I already have the equipment?" He told me, no. ...
In Oct- Nov requested a downgrade in service from the Business level since I was unable to operate a VPN due to lag time in the service. I was informed that Direcway was experiencing software difficulites that would make this downgrade impossible. I was asked to "call back at a later ...
I purchased the Direcway Broadband Internet Satellite system from an TV commercial. It was installed November 18. We could either pay for the system in one payment or we could pay it in payments of $99.99 a month for 15 months; $59.99 of it was for the internet service, the other $49.99 was to pay ...
Actual DirecWay Subscriber Comments: Customer service "you can call me Charlie" I am one of the lucky few, for almost a year my system worked at times very slow but it did work. Then a storm brewed and BOOM lightning hit somewhere near by outside, my computer went out, the surround sound ...
My Direcway internet service has never been all that much faster than regular dial-up. I am constantly experiencing lost connections. And to top it all off, I am limited to downloading only a certain amount of data according to their "Fair Access Policy". This system was and still is ...