Never do business with Dell AGAIN! What horrible customer service and over all neglect by this company. My order and experience went from bad to worst!!! I will start from the beginning so you can see what a mess this company is. My lap top was supposed to come with a free printer. After receiving ...
Between the months of Nov and Nov I have replaced the Dell All In One A960 3 times. Today guess what? My printer is not working again! # 5 printer is defective. I sit on hold for hours at a time calling Dell. Only to get another DEFECTIVE product. My warranty expired in June so here I am with ...
After buying a dell inspiron 9100, i lost my job within the 30 day return period and called them for a return authorization #. I spoke w / a customer rep. Who promised to send me the return auth.info. I made a few payments and kept calling them to no avail. I've been given wrong phone #'s, ...
I have now spent more than 150 hours trying to get some form of cooperation from Dell. The first computer they sent either didn't work or the tech was uninformed. I was sent another (surprise) which also had to be reformatted before it worked properly. This was In Jan.. I asked to have my 4 year ...
May Executive Offices Michael Dell, Chairman of the Board Kevin Rollins, President and CEO James Schneider, CFO Thomas Green, Senior VP William Amelio, Senior VP Dell Computer Corp. 1 Dell Way Round Rock, TX 78682-7000 Sir: I have been a Dell customer for several years. When I bought my first ...
I could write a book on this, but in a nutshell, I purchased a Dell, customer service was great until they got confirmation of funds available. After that, CSR's were being blatantly rude, hanging up on me, referring me to non-existent Managers, etc. Shipment was promised to go out on 21st of April ...