Independent profile. Not owned, sponsored or endorsed by Spirit Airlines.
Spirit Airlines Reviews & Complaints
← Back to the full Spirit Airlines profile
REVIEWS & COMPLAINTS213on USAComplaints · none in last 3 yrs · latest 2016
WEBSITEspirit.com
HEADQUARTERSDania Beach, FL
PROFILE CHECKED2026-11-02
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 213 historical complaints about Spirit Airlines, published between 2000 and 2016. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Unable to cancel ticket and told to pay two $70 change fees
- $70 change fee refused after immediate date correction
- Charged for water and cash not accepted on flight
- Wheelchair assistance delay and upgrade benefits not honored
- Refund request after hurricane cancelled flight and records were lost
- Luggage missing since June flight and no response after 45 days
- Ticket cancelled after no-show without notice of change fee policy
- Failing to refund after false information/advertising
- Credit card discount not applied and gate agent humiliated me
- Charged twice for baggage and promised credit card credit never received
- Unwanted savings club and insurance charges added at checkout
- Missed connecting flight with 55 minute layover and no compensation
- Charged twice for ticket and refund never deposited
- Check-in locked by agent caused missed flight with no compensation
- Luggage delayed 19 days and returned opened with items missing
- Ticket not refundable and no voucher given after family emergency
- Separate reservations forced recheck and missed international connection
- Luggage removed from counter and unexpected $40 luggage fee charged
- Denied boarding pass at Cancun airport 120 minutes before departure
- Lost luggage found a week later damaged and no reimbursement