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Southwest Airlines Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS47on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEsouthwest.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-10-14
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 47 historical complaints about Southwest Airlines, published between 2005 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Charged for Second Seat After Boarding and Told I Was Too Large
- Refund Refused Though Doctors Advised Against Flying
- Bait and switch email promotion advertising fares not offered
- Stolen Items From Checked Bags
- Inflight danger to children
- Ticket Showed No Payment and I Missed My Flight
- Tickets called non-refundable with no warning before purchase
- Charged 64 Dollars to Correct Misspelled Passenger Name
- Credit Card Charged Repeatedly After Cash Payment at Ticket Desk
- No Wheelchair Assistance, Extra $173 Fare Charge and Unfriendly Crew
- Gate Agent Doubted Our Disabilities While Boarding
- Safety Inspection Training Video Raises FAA Compliance Concerns
- Advertised Low Fares Are Tantamount to Bait and Switch
- Bag Marked Late Despite Arriving Over an Hour Early, Delivery Fee
- Rapid Rewards Points Reduced, Fares Rise, Crew Service Complaints
- Oarding pass
- Flight Credit Expiration Date Applied to All Funds in Rebooking
- Bumped From Flight After Boarding Pass Problem, Delayed 14 Hours
- No Refund Offered for Tickets to San Diego During California Fires
- Ticket Counter and Kiosks Opened Only One Hour Before Departure