Radius Global Solutions

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 69 historical complaints about Radius Global Solutions, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Current Account Owner: pay $17,452.21 by: mail (to a P.O. Box), check by phone, Western Union, pay online by emailPublished Jan 18, 2013 · Historical consumer allegation
• Avoid At ALL CostPublished Jan 17, 2013 · Historical consumer allegation
• I got the letter form Northland asking for settlement of the debt for the card i never had, also my name is severely misspelledPublished Jan 8, 2013 · Historical consumer allegation
• Unknown, harassing letters, not replying to emailsPublished Nov 29, 2012 · Historical consumer allegation
• Supposed settlement offePublished Nov 21, 2012 · Historical consumer allegation
• I attempted to email my dispute as I have never had any dealings with the original creditor and came across this sitePublished Nov 18, 2012 · Historical consumer allegation
• Trying to get me to pay off a $10k debt on a card I never hadPublished Oct 31, 2012 · Historical consumer allegation
• Who is this group?Published Oct 26, 2012 · Historical consumer allegation
• Claims I owe $3,925 from Discover charge-off from 1997Published Oct 25, 2012 · Historical consumer allegation
• I have been receiving calls after calls from this company and just received a letter today asking for $3700 for a JUDGEMENT i paid through the court system back in 2008! Collection scam!Published Aug 21, 2012 · Historical consumer allegation
• Trying to illegally collect a loan discharged in bankruptcyPublished Aug 18, 2012 · Historical consumer allegation
• Settle your account in 3 or 6 payments!Published Aug 17, 2012 · Historical consumer allegation
• The above referenced LVNV Funding LLC account has been ssigned to Northland Group, Inc. For colletion. Balance due $867.57, settlement offer $30.01Published Aug 8, 2012 · Historical consumer allegation
• They said a payment for 401.00 that i could make 180.60Published May 19, 2012 · Historical consumer allegation
• Scam - do not give out last 4 of your social security number!Published May 15, 2012 · Historical consumer allegation
• These vultures are trying to collect on a 20 year old account that was discharged in bankruptcy!Published Apr 30, 2012 · Historical consumer allegation
• Received debt from Northland in the amount of $541.74 for alledged unpaid debt from Capital One (4583). Payment plan/stating 3installments of $180.58. Confirmed w/Capital One directly. No unpaid debtPublished Apr 28, 2012 · Historical consumer allegation
• Demand for payment to individual on SSI. Options offered citing tax season. 3 payments or 6 payments for less than a third of the asserted total.internetPublished Apr 6, 2012 · Historical consumer allegation
• Tried scamming me into paying a "settlement offer" on a closed account that was fully paid offPublished Mar 27, 2012 · Historical consumer allegation
• Lied about balance amount of 35 year old debt to Citibank, demanded $6,000.00, Offered to settle for 970.86! InternetPublished Mar 3, 2012 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Payment

• Official website (Radius Global Solutions): https://www.radiusgs.com/
• Consumer support, accounts in collections (TTY relay: dial 711): +1 (888) 287-5711 1 complaint mentions this number
• Consumer payment portal (reference number and PIN from your letter): https://paymentportal.radiusgs.com/home

Locations

Radius Global Solutions letter or call: what to do (checked October 11, 2026)

Radius Global Solutions LLC says on its consumer portal that it “is a debt collector” and that a letter or call from it is “an attempt to collect a debt.” A collector is a different business from the original creditor: the debt, the account and the contract are the creditor’s (a bank, hospital, utility or other client), and the collector writes or calls on the creditor’s behalf. Nothing on this page says that any particular letter or call is valid or invalid; it lists the routes the company, the CFPB and the regulators publish.

If you received a letter or call from Radius.

• Read the creditor name and amount. The CFPB says a collector is generally required to give the name of the creditor, the amount, and how to dispute the debt in its first communication or within five days of it. The CFPB cautions that a caller who cannot or will not provide this may not be a legitimate collector, and says not to give sensitive financial information until you have confirmed it.
• Mind the 30 days. The CFPB says that in certain situations you “only have 30 days” after being contacted to ask for some information, and that after that it is still a good idea to ask. A dispute or a request for the original creditor’s name should be made in writing and a copy kept; the company’s own Colorado notice says that calling or visiting its website “will not preserve” the verification rights, which “are only preserved by making a written request.”
• Where to write. Radius says to send mail to Radius Global Solutions, 7505 Metro Blvd, Suite 400, Edina, MN 55439; its phone is (888) 287-5711 (TTY relay: dial 711).
• Paying. The portal asks for the reference number and PIN printed on the letter. The company’s FAQ says it does not charge a convenience fee for check-by-phone or card payments. Its “Your Important Rights” page carries the line “Refunds are available on a case-by-case basis.” placed directly after the Tennessee notice in the list of state notices, so the page does not say whether it applies to every state.
• Calls you do not want. The CFPB says debt collectors may not harass, oppress or abuse you under the Fair Debt Collection Practices Act and that you can ask a collector to contact you at a more convenient time or place. It publishes sample letters (“I do not owe this debt,” “I want the debt collector to stop contacting me”) that are not legal advice.
• State notices. The company’s “Your Important Rights” page carries state-specific notices (for example California license 10684-99, Connecticut license CCA-936423, Maryland license 04-1991, Nevada license CAD 11416, NMLS # 936423, New York City DCWP licences, and a Massachusetts notice about requesting no calls at work).

Complaint routes. The CFPB accepts debt collection complaints (consumerfinance.gov/complaint) and publishes them in its public database; you can also contact your state attorney general or the state agency that licenses collectors where you live (the Connecticut Department of Banking, for example, enforced against this company in 2023, see below). Complaints are allegations until a regulator or court decides them.

Connecticut Department of Banking consent order (January 6, 2023)

Connecticut Department of Banking, consent order, January 6, 2023. The order names Radius Global Solutions LLC (NMLS # 936423), “a Minnesota limited liability company” licensed as a consumer collection agency in Connecticut since September 3, 1996. After a multi-state examination covering April 1, 2020 through March 31, 2021, the Commissioner “alleges that RGS conducted collection activity at an overseas location, in violation of Section 36a-801(a)” of the Connecticut General Statutes. The order says the Commissioner and RGS resolved the matter “without admitting or denying any allegation.” Terms: a $10,000 civil penalty and an order to cease and desist from conducting collection activity for Connecticut consumers from an overseas branch.

In the order RGS represented that it believed it had adequate policies in place, that it never intended to contact Connecticut consumers from overseas, and that it had implemented “an enhanced precautionary system” to prevent it. The Department’s weekly bulletin of January 13, 2023 announced the order. The order is limited to Connecticut and to that examination period.

Not found. In the sources checked on October 11, 2026 — the CFPB’s enforcement-actions list (title search “radius” returned no results) and web searches for state orders — no CFPB enforcement action or other state consent order against Radius Global Solutions was identified. The FTC Legal Library cases-and-proceedings search for “Northland Group” and for “Radius Global” on October 11, 2026 returned “No results found for these filters” (the same search returned results for a control name, Asset Acceptance). This is a scoped negative: it does not rule out orders in state records that were not searched.

About Radius Global Solutions LLC and its Northland Group history

What the company is. Radius Global Solutions LLC is a Minnesota limited liability company with its main office in Edina, Minnesota. Its website describes it as “a global collections agency and call center partner” offering customer-engagement and contact-center outsourcing, early-stage delinquency management, healthcare revenue cycle management and “first party collections, third party collections, and skip tracing.” The company says it has “4,000+ employees across 14 locations” and that 40 percent of its clients are Fortune 500 companies. Those are the company’s own statements. BBB’s listing quotes the company as saying it is a professional debt collection agency servicing the retail and bankcard markets and other clients nationwide.

Name history: Northland Group. A press release dated November 16, 2016 (Ambler, Pa.) said Radius Global Solutions LLC “has merged with Northland Group Inc.,” a Minneapolis provider of accounts receivable management, and that Northland would operate as a business unit of RGS. BBB’s raw profile data for the Edina listing shows a new-owner date of November 17, 2016. In Campbell v. Radius Global Solutions (W.D. Wash., 2020) the plaintiff’s state-court complaint, attached to the removal papers, named the defendant “Radius Global Solutions, LLC, Formerly Known As Northland Group”; RGS’s own notice of removal repeats it as “Radius Global Solutions, LLC f/k/a Northland Group.” That caption was introduced by the plaintiff and repeated by the company; it is not a separate corporate statement. Minnesota business-registry records, as mirrored by OpenCorporates and viewed on October 11, 2026 (the Minnesota Secretary of State portal itself could not be opened), list Northland Group, Inc. (file 4B-604, Edina, inactive) with a filing “Converted” dated April 28, 2017, and list Radius Global Solutions LLC (file 948259900085, 7505 Metro Blvd, active) with an “Original Filing” dated the same day. Because the primary portal was not confirmed, the registry mirror is described here as showing Northland Group, Inc. as converted, not as a finding of identity. Posts in this site’s archive that name “Northland Group” as the collector are listed on this profile under that earlier name; most give no address, so a few could concern a different business with a similar name.

Other names that are not this company. The CFPB database lists a separate company, “American Coradius International LLC,” and this site’s archive holds 2011–2013 reports about “Radius Global Market Research,” a secret-shopper check scheme. Nothing in the sources checked ties either to Radius Global Solutions, and they are not combined with it here.

Who its clients are. The company lists healthcare, financial services, telecommunications, utilities, retail, transportation and government among its industries. Court records show letters naming the creditor (a bank in one case, an emergency physician group in another) and the Maryland notice on the company’s own rights page refers to accounts with “Calvert Hospital” and gives financial-assistance information, so the party you owe is normally the creditor named in the letter, not Radius.

2023 MOVEit data incident. A sample consumer notice from Radius posted by the California Attorney General says that “On June 1, 2023, Radius learned of a vulnerability in the MOVEit web transfer application,” that it reviewed the files after determining “some documents were accessed,” that it had obtained recipients’ information “from one of our business clients in connection with ongoing or past collection efforts,” and that it offered 24 months of complimentary identity monitoring. The California Attorney General’s breach list shows two entries for Radius Global Solutions, LLC with breach dates of May 29 and May 30, 2023 and report dates of September 1 and September 15, 2023. This page gives no total number of people or list of data elements because neither was read from a primary notice; the sample notice has the data elements as a per-recipient field.

Complaint record: CFPB, BBB, Trustpilot and this site’s archive

CFPB Consumer Complaint Database. As displayed on October 11, 2026, the database lists 9,023 complaints under the company name “Radius Global Solutions LLC,” received between July 25, 2013 and October 5, 2026, with 3,106 received in the 12 months from October 11, 2025. By product the CFPB label is “Debt collection” for 7,474 and credit reporting for 1,439 (1,094 plus 345 under its two credit-reporting labels); smaller counts are credit card (27) and student loan (26). The most frequent issue labels are “Attempts to collect debt not owed” (3,746), “Written notification about debt” (1,273), “Took or threatened to take negative or legal action” (827), “False statements or representation” (784), “Incorrect information on your report” (741) and “Communication tactics” (465). Company-response labels: closed with explanation 4,801, closed with non-monetary relief 4,110, closed with monetary relief 3, in progress 109; timely response “Yes” 9,021, “No” 2. These are consumer submissions published by the CFPB, not findings, and a company with many accounts in collection draws many complaints. The database also holds a separate company entry, “Northland Group Inc,” with 452 complaints received between January 31, 2013 and February 27, 2020 (414 labelled “Debt collection”); it is reported on its own line and is not added to the Radius count. The Radius entry itself includes 45 complaints received before January 1, 2015.

BBB. The BBB profile for Radius Global Solutions, LLC (Edina, MN) displays BBB Accredited, rating A+, with 511 total complaints in the last 3 years and 51 in the last 12 months, and 1.09/5 stars from an average of 54 customer reviews (as displayed on October 11, 2026; BBB’s raw data gives accreditation 1994-04-19). A rating, a complaint count and the review average are different measures from different groups of people and are not combined.

Trustpilot. A Trustpilot search for “radius global solutions” on October 11, 2026 returned no profile for radiusgs.com, and the direct address trustpilot.com/review/radiusgs.com returned “page not found.” ComplaintsBoard was not checked successfully (its search page did not return results).

This site’s archive. Seventy-one approved posts from 2003 to 2013 are linked to this profile: 69 name “Northland Group” (the predecessor name, see above) as the subject and two mention it as a collector in a complaint filed under another company’s name. Keyword counts across those 71 posts (a post can match several): about the debt or account being unknown or not the writer’s, 35; settlement offers, 31; calls or harassment, 27; credit report, 16; debts described as already paid, discharged in bankruptcy, time-barred or years old, 29. These are complaint texts, not findings. No archive post is dated after 2013; the archive says nothing about the company’s practice today. Eleven further posts that name Northland were machine-spun text and are not linked.

Lawsuits naming Radius Global Solutions: what the filings show

Debt collectors are frequent defendants in individual consumer suits under the Fair Debt Collection Practices Act, and public docket listings show many cases against Radius Global Solutions LLC (a Justia Dockets party search on October 11, 2026 returned a long list; its most recent entries are individual suits filed from August to October 9, 2026, whose claims were not read for this page, so they are filings, not findings). The three below were read from the filed documents or their dockets; they are allegations or procedural outcomes, not findings about how the company collects generally.

O’Neill v. Radius Global Solutions, LLC (D.N.J., 2:21-cv-16567). An FDCPA suit about an August 3, 2021 letter on a medical debt (the creditor named in the opinion is Emergency Physician Associates of North Jersey). On September 27, 2022 the court granted Radius’s motion for judgment on the pleadings in part and denied it in part: one claim survived, under 15 U.S.C. 1692g(a)(1) and 1692e(2)(A), based on how the letter’s “Option 1” installment language described the balance, and the other claims were dismissed with prejudice. The docket then shows a notice of settlement filed by the plaintiff on October 14, 2022, an order administratively terminating the action pending consummation of settlement on October 18, 2022, and an order of December 22, 2022 dismissing the matter with prejudice and without costs under Fed. R. Civ. P. 41(a)(2). The settlement terms are not in the docket entries read.

Daggett v. Radius Global Solutions, LLC (D. Minn., 0:23-cv-02471). A putative class action alleging that two letters carrying different internal reference numbers and PINs for the same bank debt violated 15 U.S.C. 1692e, 1692f and 1692g. On January 25, 2024 the court granted Radius’s motion for judgment on the pleadings and dismissed the case with prejudice. No appeal was identified in the sources checked.

Campbell v. Radius Global Solutions, LLC f/k/a Northland Group (W.D. Wash., 3:20-cv-06134). A putative class action under the Washington Collection Agency Act and Consumer Protection Act, served on October 21, 2020 and removed to federal court on November 19, 2020. The docket shows an amended complaint of December 22, 2020 (titled as for violations of Washington’s Consumer Protection Act and the Fair Debt Collection Practices Act), Radius’s motion to dismiss of January 5, 2021, a notice of settlement filed by the plaintiff on March 1, 2021, and an order of March 10, 2021 dismissing the action and all claims with prejudice and without costs, with a 60-day window to move to reopen if settlement was not perfected. The settlement terms are not in the docket entries read.

Is Radius Global Solutions Legitimate?

Radius Global Solutions LLC is a real, identifiable business: a Minnesota limited liability company at 7505 Metro Blvd, Suite 400, Edina, MN 55439, state-licensed as a collection agency in several states under NMLS # 936423, and listed with BBB (Accredited, rated A+ as displayed on October 11, 2026). It also appears in the CFPB complaint database with thousands of consumer complaints and in the Connecticut order described above, which resolved an allegation of collecting for Connecticut consumers from an overseas location without admission or denial. Whether a specific debt is yours is a separate question: the CFPB advises asking the collector for the creditor’s name, the amount and its basis, and disputing in writing within the validation period. Impostors can also pose as collectors; the CFPB advises not giving sensitive financial information to a caller until you have confirmed the debt, so use the contact details on your own written notice or the company’s official site.

Court & Public Records

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

• Named as the collector: Northland Group Inc-. Asset Acceptance LLC Sent me a fictitious bill in the amount of $736.55 and had the audacity to settle for $147.30!
• Named as the collector: Resurgent Capital Services, Northland Group, Merchants' Credit Guide Co. Sherman Acqu dishonest fraudlent billing Ripoff

Company Relationships

• Formerly known as: Northland Group
• Collects debts for: Calvert Hospital

Frequently Asked Questions