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PepsiCo Reviews, Complaints & Contacts

PepsiCo, Inc. is the New York-based maker of Pepsi-Cola, Mountain Dew, Gatorade, Lay's, Doritos and Quaker products. This page lists PepsiCo's own consumer-contact routes, the Quaker Salmonella recall notices, the lawsuits disclosed in its 10-K, BBB and Trustpilot figures as displayed on 2026-10-15, and 25 older complaint entries from the usacomplaints.com archive.

REVIEWS & COMPLAINTS28on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEpepsico.com
HEADQUARTERSPurchase, NY
PROFILE CHECKED2026-11-06
Submit a Complaint Read reviews & complaints ↓ Official website ↗

Contacts

PhoneAddress

Customer service & general contact

Corporate & press

Other contacts

VERIFIED

Locations

  • Headquarters700 Anderson Hill Road Purchase NY 10577
EDITORIAL

Company Information

BBB, Trustpilot

Legal name
PepsiCo, Inc.
Founded
1919
Business type
Global beverage and convenient-food company (Pepsi-Cola, Mountain Dew, Gatorade, Lay's, Doritos, Cheetos, Quaker) operated by PepsiCo, Inc., a North Carolina corporation headquartered in Purchase, New York
Website
pepsico.comSource: PepsiCo Contact page, checked 2026-10-15
Headquarters
Purchase, NYSource: BBB profile: 'PepsiCo 700 Anderson Hill Rd Purchase, NY 10577-1401', checked 2026-10-15

PepsiCo, Inc. files annual reports with the U.S. Securities and Exchange Commission (the 10-K for the fiscal year ended December 27, 2025 was filed on February 3, 2026), lists a headquarters at 700 Anderson Hill Road, Purchase, NY 10577, and publishes consumer contact channels at contact.pepsico.com. BBB's record for the company dates its file to 1992 and shows it as not accredited. Archive entries describe messages claiming a Pepsi prize and asking for fees; those entries are unverified statements. The FTC's prize guidance says: 'If you have to pay to get your prize, it's a scam. Real prizes are free.' PepsiCo's official hub can be asked about a specific message.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBPepsiCo, 700 Anderson Hill Rd, Purchase, NY (headquarters listing)
114 complaints · BBB business grade A-
Trustpilot
68 reviews · TrustScore 2 / 5
CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 28 historical complaints about PepsiCo, published between 2002 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

Show 15 more on this page
EDITORIAL

What the archive and outside sites show (figures as displayed on 2026-10-15)

usacomplaints.com archive. This page links 25 approved complaint entries dated 2002 to 2012 that name Pepsi, Pepsi-Cola or PepsiCo as the main subject, and 5 more entries where Pepsi is named alongside other companies or where a Frito-Lay or Tropicana unit is named with PepsiCo. Subjects in the primary entries include drinks described as flat or off-tasting, product code and contest problems, promotion points and rewards, packaging, expired product, delivery trucks, and employment complaints. Archive entries are unverified statements by their authors; they are not findings by PepsiCo or any regulator, and most are more than ten years old.

BBB. The BBB profile for PepsiCo at 700 Anderson Hill Rd, Purchase, NY shows 'NOT a BBB Accredited Business', a BBB rating of A- with the reason 'Failure to respond to 4 complaint(s) filed against business', and '114 total complaints in the last 3 years. 26 complaints filed in the last 12 months' on its complaints tab.

Trustpilot. The 'Pepsico' page (www.pepsico.com) shows 68 reviews with a 2.0 score and an 'Unclaimed profile' label. BBB and Trustpilot figures are separate sources and are not added to the archive entries or to each other.

Had an experience with PepsiCo? Tell other people what happened.

Submit a Complaint
EDITORIAL

PepsiCo complaints: where to go for a product problem, a promotion or a recall

This page was checked on 2026-10-15. PepsiCo's consumer contact hub (contact.pepsico.com) says to 'Select the brand you would like to contact' and lists brand pages for Pepsi, Mountain Dew, Gatorade, Frito-Lay, Quaker and others.

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The PepsiCo page lists these topics: product issue or quality complaint, share your story or compliment, send us a suggestion, question about a promotion, question about an online order, careers, find a product and FAQs; the Pepsi page also lists 'Sponsorship and donations'. The 'Contact PepsiCo' page shows 'Email us' and 'Talk with us 1-800-433-2652', with hours of 'M-F 9:00am - 5:00pm EST' (the Pepsi page says 'M-F 9:00am - 5:00pm ET').

  • Product problem (flat, damaged, off-taste or expired item): use the product-issue form on the brand's contact page. The contact form (contact.pepsico.com/pepsico/contact-us) asks for the product name, flavor and size, the 12-digit barcode, manufacture code, best taste date, can code and lid code, and invites an upload of 'photos of the product packaging'; it also asks for date purchased, date opened, store name, name, email and country.
  • Promotion or contest: use the 'Question about a promotion' topic on the same hub and keep the official rules and your entry confirmation.
  • Recalled Quaker products: see the recall section and the FDA notices; the Quaker recall line printed in those notices is 1-800-492-9322.
  • Tropicana and Naked juices: the FY2025 10-K refers to 'the sale of Tropicana, Naked and other select juice brands (Juice Transaction)' and to brands 'owned by Tropicana Beverages Group (TBG)', with PepsiCo acting as a distributor for some customers; a complaint about those juice brands may belong with TBG rather than PepsiCo, Inc.
  • Prize messages: older archive entries describe emails, texts and letters that claim a 'Pepsi' prize and ask for fees or personal details. The FTC's guidance says: 'If you have to pay to get your prize, it's a scam.
    More detailShow less

    Real prizes are free.' PepsiCo's contact hub is the place to ask about a message; reports can be filed with the FTC at ReportFraud.ftc.gov.

Pepsi drinks are also made and delivered by independent bottlers in some areas, so a store, truck or vending-machine problem may involve a local bottler or the retailer rather than PepsiCo, Inc. itself.

EDITORIAL

Product recall: Quaker granola bars and cereals (December 2023 to January 2024)

On December 15, 2023 The Quaker Oats Company announced a recall of specific granola bars and granola cereals 'because they have the potential to be contaminated with Salmonella'. The FDA-published notice says the products were sold in the 50 states, Puerto Rico, Guam and Saipan, that consumers 'should check their pantries ... and dispose of them', and that 'To date, Quaker has received no confirmed reports of illness related to the products covered by this recall.' The FDA-published update dated January 31, 2024 reprints a January 11, 2024 announcement of 'an expansion of the December 15, 2023, recall to include additional cereals, bars and snacks', and adds a further product on January 31. The December notice points to www.quakergranolarecall.com for 'additional information or product reimbursement'; the update points to www.QuakerRecallUSA.com and says 'Consumers can scan the SmartLabel QR code on the product package to determine if it has been recalled.' The notices list affected products by UPC and 'Best Before' date, so a package must be checked against the lists.

More on regulatorsShow less

PepsiCo's 10-K for fiscal 2025 refers to this event as the 'Quaker Recall' and to a 'voluntary recall of certain bars and cereals' in its financial discussion. The 10-K says that 'In 2024, we recorded a pre-tax charge of $ 187 million' associated with the Quaker Recall (company-reported). The recall notices are specific to the products listed; they do not cover every product sold under the PepsiCo name.

EDITORIAL

Legal proceedings disclosed in PepsiCo's 10-K

Item 3 of the fiscal 2025 Form 10-K, updated by the company's 2026 quarterly reports, describes four government lawsuits over plastic pollution, which allege public nuisance and deceptive practices. The 10-K says the complaints 'do not specify the amount of damages sought' and that the company believes it has 'strong defenses'.

More on the lawsuitsShow less
  • New York Attorney General (filed November 15, 2023): the Erie County court granted PepsiCo's motion to dismiss in its entirety on November 8, 2024; the plaintiff gave notice of appeal on December 9, 2024 and filed its appellate brief on January 6, 2026.
  • City of Baltimore (filed June 20, 2024): on July 21, 2025 the court dismissed with prejudice all claims except public nuisance; the Q3 2026 10-Q (quarter ended September 5, 2026) says the court dismissed the remaining public nuisance claim on July 21, 2026, the plaintiffs filed a notice of appeal as to all claims on August 18, 2026, and the appeal is proceeding before the Appellate Court of Maryland.
  • Los Angeles County (filed October 29, 2024): Pepsi Bottling Ventures LLC was dismissed from the suit on May 21, 2025.
  • U.S. Virgin Islands (filed April 11, 2025): removed to federal court on May 19, 2025; the Q1 2026 10-Q (quarter ended March 21, 2026) says the federal court remanded the case on March 23, 2026 to the Superior Court of the U.S. Virgin Islands, Division of St. Croix, 'where the matter is currently pending'.

The filing also states that the company and its subsidiaries are party to other litigation, claims and regulatory proceedings and that management believes the outcome will not have a material adverse effect. These are allegations in pending matters, not findings of wrongdoing.

EDITORIAL

Who PepsiCo is: legal entity, brands and size

PepsiCo, Inc. is a North Carolina corporation with its principal offices at 700 Anderson Hill Road, Purchase, New York 10577, telephone (914) 253-2000, according to its Form 10-K for the fiscal year ended December 27, 2025 (filed February 3, 2026) and the SEC company record. The 10-K says the company 'was incorporated in Delaware in 1919 and reincorporated in North Carolina in 1986' and describes itself as 'a leading global beverage and convenient food company' with brands including Lay's, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker and SodaStream, serving consumers 'in more than 200 countries and territories'. It makes and sells products 'through our operations, authorized bottlers, contract manufacturers and other third parties'.

The filing groups U.S. and Canadian operations into PepsiCo Foods North America and PepsiCo Beverages North America. The 10-K defines PepsiCo Foods North America (PFNA) as 'all of our convenient food businesses in the United States and Canada'. Frito-Lay, Inc. and Frito-Lay North America, Inc. appear in the 10-K as entities named with PepsiCo, Inc. in the lawsuits described on this page.

VERIFIED

Company Relationships

  • Affiliated withFrito-Lay North America, Inc.
  • Affiliated withPepsi Bottling Ventures LLC
EDITORIAL

Frequently Asked Questions

What is the PepsiCo customer service phone number?

PepsiCo's 'Contact PepsiCo' page lists 1-800-433-2652 under 'Talk with us' and an email form, with hours 'M-F 9:00am - 5:00pm EST' (read 2026-10-15). The corporate switchboard number (914) 253-2000 is listed by BBB and in SEC records.

Where can I find PepsiCo stock, earnings and shareholder information?

PepsiCo's Investor Relations page carries earnings results, annual reports and proxy information, dividend information and investor contacts, and refers to the ticker PEP. Its Investor Contacts page says beneficial shareholders, whose shares are held in a brokerage account, contact their brokerage firm, and registered shareholders contact the transfer agent, Computershare Inc., at (800) 226-0083 in the U.S.

Where do I apply for a job at PepsiCo?

PepsiCo runs a careers site at pepsicojobs.com with a Find Jobs search and a Candidate Dashboard for applicants. The PepsiCo contact hub also lists a careers topic.

How do I report a problem with a Pepsi or Mountain Dew product?

The brand's page on contact.pepsico.com has a product-issue form that asks for the barcode, manufacture code, best taste date, can and lid codes, photos of the packaging, date purchased, date opened, store name and your contact details. Keep the package and any code printed on it until the issue is resolved.

Which Quaker products were recalled for Salmonella?

FDA-published notices dated December 15, 2023 and January 31, 2024 list specific Quaker granola bars, granola cereals and related snacks by UPC and 'Best Before' date. Check the package against the notices; the recall does not cover other Quaker products.

What phone number do the Quaker recall notices give?

The December 15, 2023 notice printed Quaker Consumer Relations at 1-800-492-9322 (9 a.m.-4:30 p.m. CST, Monday-Friday) and www.quakergranolarecall.com for 'additional information or product reimbursement'; the January 2024 update points to www.QuakerRecallUSA.com and a SmartLabel QR code check. The number is quoted as printed in that 2023 notice.

What does BBB show for PepsiCo?

As displayed on 2026-10-15, BBB's PepsiCo profile in Purchase, NY shows a rating of A-, 'NOT a BBB Accredited Business', and 114 complaints in the last 3 years with 26 in the last 12 months.

What does Trustpilot show for PepsiCo?

As displayed on 2026-10-15, Trustpilot's page for www.pepsico.com shows 68 reviews, a 2.0 score and an 'Unclaimed profile' label.

What lawsuits does PepsiCo disclose?

The fiscal 2025 Form 10-K describes plastic-pollution lawsuits by the New York Attorney General, the City of Baltimore, Los Angeles County and the U.S. Virgin Islands. The New York case was dismissed in November 2024 and is on appeal. In Baltimore, the court dismissed the remaining claim on July 21, 2026 and the plaintiffs filed a notice of appeal on August 18, 2026. The U.S. Virgin Islands case was remanded to the Superior Court on March 23, 2026 and is pending there. In Los Angeles County, Pepsi Bottling Ventures LLC was dismissed on May 21, 2025. These are allegations in court matters.

What should I do about a message saying I won a Pepsi prize?

Archive entries from 2008 to 2011 describe emails, SMS messages and letters claiming a Pepsi lottery or giveaway and asking for fees or personal details. The FTC's guidance says: 'If you have to pay to get your prize, it's a scam. Real prizes are free.' PepsiCo's contact hub is the place to ask about a message; ReportFraud.ftc.gov accepts fraud reports.

Is a local Pepsi bottler the same company as PepsiCo?

PepsiCo's 10-K says it sells through 'authorized bottlers, contract manufacturers and other third parties' as well as its own operations, and its lawsuit disclosures name Pepsi Bottling Ventures LLC separately from PepsiCo, Inc. A local bottler or retailer may be the right contact for a delivery or store issue.

CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.