Omaha Steaks

Complaints & Reviews on USAComplaints

26 complaints on USAComplaints, including 1 published in the last three years.

• Order Placed December 14 Still Not Shipped on December 22Published Dec 22, 2025 · Recent consumer allegation
• Gift Left on Doorstep for Hours and Delivered to Wrong ResidentPublished Dec 28, 2013 · Historical consumer allegation
• Roasted Chicken Breast Tasted Bad and Cost More Than SupermarketPublished May 17, 2013 · Historical consumer allegation
• Store Purchase of Meatballs and Shrimp Was Extremely Salty With No TastePublished Apr 17, 2013 · Historical consumer allegation
• Packages Never Sent and Refund Delayed Before ChristmasPublished Jan 6, 2013 · Historical consumer allegation
• Hawaii Food Order Delayed by UPS Switch and Spoiled WaitingPublished Jan 6, 2013 · Historical consumer allegation
• Promised Next-Order Certificate Withheld Until Item ShippedPublished Nov 22, 2012 · Historical consumer allegation
• Email Coupon Not Honored After Changing Reasons From Customer ServicePublished Nov 6, 2012 · Historical consumer allegation
• Prime Tenderloin Steaks Received Were Tough Like Sub-Par SirloinPublished Jul 6, 2012 · Historical consumer allegation
• Gift Package Left in Bushes and Delivery Date DisputedPublished Jun 22, 2012 · Historical consumer allegation
• Product Quality Has Gotten Horrible After Ten Years as CustomerPublished Apr 18, 2012 · Historical consumer allegation
• Beef Burgers Included With Order Fell Apart Unlike Expected SirloinPublished Apr 6, 2012 · Historical consumer allegation
• Unconditional Guarantee Not Honored at Pittsburgh Store After Poor ServicePublished Mar 31, 2012 · Historical consumer allegation
• Charged 90 Dollars on 70 Dollar Order Without NoticePublished Jan 3, 2012 · Historical consumer allegation
• Former Store Employee Describes Meat Left Out for HoursPublished Aug 30, 2011 · Historical consumer allegation
• Birthday Steak Package Had Thin Cuts at 20 Dollars per PoundPublished Feb 11, 2011 · Historical consumer allegation
• Mailings Continue for 90 Days After Asking to StopPublished Nov 3, 2010 · Historical consumer allegation
• Refund Promised for Disappointing Ribeye Steaks Never ReceivedPublished Oct 28, 2010 · Historical consumer allegation
• Email Coupon Refused on Mailed Offer Package Priced Lower Than WebsitePublished Mar 23, 2010 · Historical consumer allegation
• Premier Grilling Collection Advertised at 49.99 but Shipping Doubles CostPublished Dec 14, 2009 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Official website: https://www.omahasteaks.com/
• Customer service 1-800-960-8400: 1-800-960-8400
• Subscription cancellation 800-919-9986: 800-919-9986
• Subscription customer support email: [email protected]
• Privacy requests 1-800-228-9872: 1-800-228-9872 1 complaint mentions this number
• Privacy and site questions email: [email protected]
• Legal notices email: [email protected]
• My Account (orders, subscription, rewards): https://www.omahasteaks.com/info/Membership-Account
• BBB-listed phone (800) 228-9055: (800) 228-9055

Locations

Omaha Steaks orders, delivery problems, refunds, subscriptions and cancellations: what the company's own pages say (checked October 11, 2026)

Omaha Steaks' own pages, as read in saved captures of October 11, 2026, give the routes below. The live omahasteaks.com site blocked automated fetchers when we tried to open it, so these quotes could not be re-checked on the live site and may have changed since. They are the company's wording, not our assessment. The site's Terms of Use end with “Last Updated: September 9, 2026” and say the site “is operated by OmahaSteaks.com, LLC.”

Contacting the company. The Help Center says: “Call 1-800-960-8400 or click the ‘Need Help’ button on the bottom right corner, and a team member will assist you!” The site banner says the content is available by phone “twenty-four hours a day, seven days a week, by calling 1-800-960-8400.” Orders can be looked up with the order confirmation number on the Order Status page; the Help Center says an order may take up to 30 minutes to become viewable and that a confirmation email arrives “within 30 minutes of placing your order.”

Guarantee, replacements and refunds. The Terms of Use state: “If you are not absolutely thrilled with your purchase from Omaha Steaks, for any reason at all, we’ll cheerfully replace your purchase or refund your money, whichever you prefer.” The same section adds: “We reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided; which are confirmed on the order acknowledgement.” The Order Limitations section says: “As we are shipping perishable goods we cannot guarantee the condition of the package if our delivery service has to reroute the order.” The Terms also say that receipt of an order acknowledgement “does not signify our acceptance of your order” and that the company may decline an order, in which case it will “process a refund if the charge has been made against your card.”

Late or missing packages. The Help Center says: “If you don’t have a tracking number yet, your order is likely still being processed. Your shipping notification will include an estimated delivery date, and you should be able to track your package once it has been scanned by the carrier.” For gift orders, it says a gift order “cannot be viewed online” and to use the link in the notification email, or call 1-800-960-8400. Wine is handled separately: “While Omaha Steaks fulfills your food order, our partner, Direct Wines, fulfills the wine portion. Wine deliveries are subject to local laws based on the ZIP code entered at checkout.” A wine order can therefore ship and arrive on a different schedule from a food order in the same checkout.

Subscription plans. The Subscription Program terms (section 3.3) say a subscription “will automatically renew for successive billing cycles” at the amounts shown at purchase unless cancelled. Section 4.1, which appears in capital letters on the page, says a subscription may be cancelled “at any time” by accessing account settings on omahasteaks.com or by contacting customer support at [email protected] or 800-919-9986, and that cancellation requests “must be received before the next billing cycle to avoid charges for the subsequent period.” The Help Center says to log in, click “My Subscription,” and use the options there to “skip a shipment, customize your plan, send now.” On price, the Help Center says: “the introductory price applies to all future subscription orders, excluding promotional codes or rewards.” Section 7.4 says that if a customer is dissatisfied with a product in a subscription, the company will “either replace the product or refund a portion of your subscription fees reasonably allocated to the product.” Section 3.6 reserves the right to substitute products. Section 7.4 also says the company will “not be responsible for dissatisfaction as a result of the delivery service rerouting the Order and we only guarantee deliver to the address provided by you at purchase.”

Steaklover Rewards Gold. The rewards terms say the standard fee for Gold membership is $39.99 per year, that members who enroll or renew after June 22, 2024 renew automatically each year, that members may cancel by logging in and clicking “My Subscriptions,” and that the “Annual fee is nonrefundable.” Earned points expire 6 months after they are earned.

Promo codes and totals. The Help Center says a promo code may fail because of “an incorrect entry, an expired offer, or a mismatch with eligible products,” and that totals “may change due to applicable shipping charges and taxes”; it advises contacting a team member before completing a purchase if the total looks wrong. On pricing, its FAQ says: “While we haven’t made changes to our prices, we have updated our pricing structure.”

Mail, email and phone marketing. The Help Center says to log in to My Account, open Account Settings, select the “Communication” tab and choose a frequency under “Email” or “Phone Calls.” The Privacy Policy (last updated August 21, 2025) says: “If you would rather not receive such calls, mailed, or emailed offers, just login under My Account to change your Contact Preferences. If you do not have an account, you may call or write to let us know your preferences.” It also says customers “may also receive periodic mailings or emails from other reputable companies.” In the same policy the company states that, “[r]egardless of whether this is a wired or wireless phone number or whether this number is listed on the Do-Not-Call Registry,” the customer consents to being contacted at the number “for any purpose (including sales, marketing, and promotional offers) and by any means (including autodialed or prerecorded voice calls and text messages made with an automatic telephone dialing system),” and that consent to such communications “is not a condition of purchasing” from the company. That is the company's term, not a finding that any call was or was not permitted; two lawsuits described below concern the Telephone Consumer Protection Act. The FTC says a number can be registered at DoNotCall.gov or 1-888-382-1222 and that “it can take up to 31 days for sales calls to stop”; violations are reported at DoNotCall.gov or ReportFraud.ftc.gov.

Disputes and arbitration. The Terms of Use require a written description of a claim to “OmahaSteaks.com, LLC, 11030 O Street, Omaha, NE 68137, Attn: Legal,” with 60 days to resolve it before arbitration or court. They provide for individual arbitration under American Arbitration Association rules, with the company paying filing, administration and arbitrator fees unless a claim exceeds $75,000, and a class action waiver. They allow a customer to go to small claims court instead, or to opt out of arbitration “within thirty (30) days from the date you first access or otherwise use this site” by writing to the Legal address or [email protected]. The Subscription Program terms contain a separate arbitration clause with its own opt-out window of “thirty (30) days from the date you first enroll in the Subscription Program,” addressed to Omaha Steaks International, LLC, Attn: Legal, 11030 “O” Street, Omaha, NE 68137, or [email protected]. Both clauses say that a customer-started arbitration begins with a certified-mail demand (to “OmahaSteaks.com, attn.: General Counsel” under the site terms and to Omaha Steaks International, LLC, attn: Legal under the subscription terms) and both contain a waiver of the right to a jury trial. The two documents name different governing law: the site terms say the laws of “the State in which your most recent billing address … is located,” while the Subscription Program terms (section 8.1) say “the laws of Nebraska” and give the courts in Douglas County, Nebraska exclusive jurisdiction subject to the dispute-resolution provisions. They also say claims must be brought within one year after they arise. Whether and how these terms apply to a particular customer is a legal question; the company has asked two federal courts to compel arbitration in cases described below.

Personal data requests. The Privacy Policy says the company “may sell your Personal Information to third parties who are not our Service Providers,” may share it for targeted advertising, and offers a right to opt out of that sale or sharing. It says it recognizes the browser-based Global Privacy Control signal “as required by law,” and that rights requests can be made by calling 1-800-228-9872 or using its online form; opt-out requests are processed “within 15 business days of receipt.”

Outside complaint routes. BBB accepts complaints about the business at bbb.org. The Nebraska Attorney General's Consumer Protection site (protectthegoodlife.nebraska.gov) lists a “File a Complaint” option. The FTC takes reports at ReportFraud.ftc.gov.

Who operates Omaha Steaks and what the company says about itself

Who is behind the name. The Terms of Use say the website “is operated by OmahaSteaks.com, LLC” and that “Omaha Steaks,” “Omaha Steaks Private Reserve” and related marks “are registered trademarks of Omaha Steaks International, LLC.” Content ownership is attributed to OS SalesCo, LLC “one of its affiliates, or by third parties who have licensed” content. The Privacy Policy (last updated August 21, 2025) applies to data collected by “Omaha Steaks International, LLC. and its affiliates,” with a mailing address of 11030 “O” St., Omaha, NE 68137. The Steaklover Rewards program is “operated by BT Gift Certificates, LLC (d/b/a Omaha Steaks).” In the 2026 Washington case, both OmahaSteaks.com LLC and Omaha Steaks International LLC filed Rule 7.1 statements “indicating no Corporate Parents and/or Affiliates.”

What BBB shows. The BBB profile (headquarters, Omaha, NE) lists the type of entity as Limited Liability Company and “Omaha Steaks International, Inc.” as an alternate name. Its page data give a business start of 1917, accreditation and file-opened dates of 1967, and an incorporation date of November 3, 2023. BBB lists Todd Simon as “Chairperson/Owner” and 1490 employees. Older federal dockets name the company as Omaha Steaks International, Inc.; 2026 dockets name Omaha Steaks International, LLC.

History and size, in the company's words. The company's history page says a father and son founded “Table Supply Meat Company” in Omaha in 1917, that the company began mail-order sales in the 1950s, adopted the Omaha Steaks name in 1966, opened its first retail store in 1976, and is “Operated Today by the 5th Generation Simon Family,” with Todd Simon as chairman. It describes two headquarters buildings, two processing sites and two distribution centers in Omaha, and “Nearly 50 store locations nationwide.” Its marketing says it began with teleservices and mailings and now also sells through direct response television and apps.

Recent news. CNN Business reported on September 10, 2026 that “CEO Nate Rempe” was taking the company through “an overhaul that slashes its listed offerings by 75%,” that the company “hasn’t raised prices yet, except for its premium offerings of filet mignon and tenderloin,” that the average delivery time had gone from “nearly a week” to “less than two days,” and that the privately held company “eventually opens 80 locations across the United States.” These are statements in a news article, quoted as reported.

How it sells. Orders come from catalog and mailer item numbers by phone, from the website, from TV offers, from company stores, and from subscription plans (“benefits of subscribing” are described as “an exclusive discount on your package price”). The company says it ships to all 50 states, the U.S. Virgin Islands and Puerto Rico in “Perfectly Cold” packaging. Wine is fulfilled by a partner, Direct Wines.

Complaint and review record as displayed on October 11, 2026

Figures below are as displayed on October 11, 2026, come from different sources and are not added together or compared with each other.

BBB. The BBB profile for Omaha Steaks (headquarters), Omaha, NE shows “BBB Accredited Business” with an A+ rating, “100 total complaints in the last 3 years,” and “44 complaints filed in the last 12 months.” The Reviews tab shows 1.4 out of 5 stars, “Average of 225 Customer Reviews.” The profile shows the company's written responses to complaints; for example, one complaint dated October 2, 2026 about a wine order is shown with the company's reply that wine ships separately through a third-party partner and that delivery dates are estimates. BBB notes that displayed complaint text may not represent all complaints filed.

Trustpilot. The Trustpilot page for www.omahasteaks.com shows a TrustScore of 4.2 from 6,358 reviews, with 2,145 reviews in the last 12 months. The star bars show 72 percent 5-star, 7 percent 4-star, 6 percent 3-star, 4 percent 2-star and 11 percent 1-star. The profile is marked “Claimed profile” since February 2014 with a “Paid Trustpilot subscription.” Trustpilot says the company “invites their customers to review, whether positive or negative,” that it “Replied to 99% of negative reviews,” and that it does not fact-check reviews.

This site's own archive. 26 approved posts on this site name Omaha Steaks as the company complained about; 25 are dated 2007 to 2013 and one is dated December 22, 2025. They are visitor-submitted allegations that we have not independently verified, and the company's side is not shown in them. Four further posts that repeated an earlier post (an exact copy, a restated version of the same events, or the same author's repeat review) were left out. Two other posts about different businesses (a television shopping channel and a delivery carrier) mention an Omaha Steaks order and are linked as secondary references, not as complaints about the company. The posts describe, in the visitors' words, advertised mailer offers or coupons that did not apply as expected, continued mailings after a request to stop, steak cut size and quality, retail-store experiences, and gift packages that arrived late, melted or were left outside. The keyword counts below show how many of the 26 posts use certain words; they are a description of the archive, not a measure of how the company performs.

Court records naming Omaha Steaks International, LLC and OmahaSteaks.com, LLC

On October 11, 2026 we searched Justia Dockets by party name “Omaha Steaks” (36 federal cases listed, including trademark, labor, patent and older consumer matters in several courts). We opened the four most recent cases that concern customers: two filed under the Telephone Consumer Protection Act and two others in which the company moved to compel arbitration. A docket entry is an allegation or a procedural step, not a finding. Docket pages on Justia show the date they were last retrieved from PACER, so later entries may exist.

• Molina v. Omaha Steaks International, LLC (S.D. Fla. 1:26-cv-26329), filed September 14, 2026. Justia lists the nature of suit as the Telephone Consumer Protection Act, 47 U.S.C. § 227. The docket shows the complaint, a notice of judge assignment and the issuance of a summons on that date; it does not state the allegations in its entries.
• Cohen v. Omaha Steaks International, LLC and OmahaSteaks.com, LLC (N.D. Cal. 4:26-cv-01061), filed February 3, 2026, with an attached “CLRA Venue Declaration” (a California Consumers Legal Remedies Act filing); Justia lists the nature of suit as “Contract: Other.” The defendants moved on March 30, 2026 to compel arbitration and dismiss or stay, attaching the Terms of Use; the plaintiff opposed on April 30, 2026 and the defendants replied on May 15, 2026; on June 18, 2026 the court vacated the hearing and took the motion under submission.
• Wood v. Omaha Steaks International LLC and OmahaSteaks.com LLC (W.D. Wash. 2:26-cv-01317), removed from King County Superior Court on April 16, 2026. The defendants moved to compel arbitration on April 22, 2026; on April 27, 2026 the court stayed the case and struck that motion without prejudice. Justia lists the nature of suit as “Other Fraud” (removal under 28 U.S.C. § 1441); the entries do not describe the specific claims.
• McGonigle v. Omaha Steaks, LLC (D. Neb. 8:25-cv-00509), filed August 20, 2025. Justia lists the nature of suit as the Telephone Consumer Protection Act. The entries shown are the complaint with a jury demand, judge assignment and the issuance of a summons; Justia states that the docket was last retrieved on December 9, 2025, so later entries may exist, and the named defendant on that docket is “Omaha Steaks, LLC,” a different entity name from the 2026 cases.

Regulators. In the sources checked on October 11, 2026, the FTC's Cases and Proceedings search for “Omaha Steaks” returned no case or proceeding naming the company, and the USDA FSIS recall data feed (2,030 records dated January 10, 2014 to October 6, 2026) contained no record naming Omaha Steaks. We did not open a state attorney general enforcement database or an FDA recall database, and the company's own product safety page returned “Access Denied” when we tried to open it, so this section is not a complete regulatory history.

Is Omaha Steaks Legitimate?

The omahasteaks.com site names its operator in its Terms of Use (OmahaSteaks.com, LLC, 11030 O Street, Omaha, NE 68137) and its trademark owner and privacy-policy company (Omaha Steaks International, LLC), publishes a customer service phone number, subscription cancellation terms, a guarantee, an arbitration clause and a privacy policy, and describes a company founded in Omaha in 1917. BBB lists the business as BBB Accredited with an A+ rating and a business start of 1917, and also displays 100 complaints in the last 3 years and an average review rating of 1.4 out of 5 from 225 reviews; Trustpilot shows 4.2 from 6,358 reviews (figures dated October 11, 2026, from different sources, not combined). Consumer lawsuits filed in 2025 and 2026 name the company, and the company has moved to compel arbitration in two of them; none has a decision on the merits in the docket entries we opened. Whether a particular order, subscription charge or delivery was handled properly depends on the individual facts, which this page cannot assess.

Court & Public Records

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

• Named as a brand of this company: Perishables left on side of road
• Named as a brand of this company: HSN treats customers like dirt

Company Relationships

• Affiliated with: OmahaSteaks.com, LLC
• Affiliated with: BT Gift Certificates, LLC

Frequently Asked Questions