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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Hours on the phone, hung up on and transferred rudely
- Commercial claim about receiver fees only applies to new customers
- Cancellation fee charged to card after account closed, refunds reversed
- Rate guarantee raised after months and supervisor would not transfer
- Price guarantee ended early so cancellation fee charged
- Quoted cancellation fee then debited $300 more from bank account
- No local channels and cancellation refused
- Charged for months of service that could not be watched
- Replacement recorder restarted two-year agreement and fees
- Signed up for 18-month contract never agreed to
- Undisclosed contract extensions and early cancellation billing
- Refund still missing after cancelling and returning boxes
- Waiting since December for refund after paying in advance
- Promised $62 monthly price but billed $130 to $160
- Cancellation fee and $283 debit after landlord banned dish
- Promised billing adjustment never made and bank account drained
- Salesman lied about service and locked in two-year contract
- Card used to pay another account then debited $433
- Contract automatically extended two years after adding second box
- Repeated DVR failures and promised credits taken away