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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Charged for tech visit and added year for compatible box
- Bills never the same and horrible customer service
- Billed two years of service on a contract never signed
- Unauthorized $17 debit and refund shorted by $10 after cancelling
- Told no contract and local channels but got neither
- Cancelled within six days but $506 early termination fee taken
- Refused credit for pay-per-view event never ordered
- Overcharges, broken equipment and refunds refused under 2-year contract
- Conflicting instructions on returning leased receivers or $470 fee
- Delivered receivers were not HD as ordered
- Referral credit denied after mother-in-law ordered service
- Lied to repeatedly by company and technicians
- Music channel changed from XM to Sonic without notice
- Unauthorized $412 debit after suspending service
- Promised free second DVR not honored at installation
- Promised free premium channels billed and rep hung up
- Military deployment fee refund promised for months but never paid
- Impossible to reach anyone with authority to fix problems
- Promotional offer costly in calls and time, credit never applied
- Threatened with collections after account was cancelled