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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Streaming software costs $50 and does not deliver what website promises
- Tech demanded $100 cash for supposedly free installation
- Charged for months after service auto-restarted while on suspension
- Two-year contract slipped into paperwork signed after late installation
- Unauthorized $260 debit 11 months after account closed
- Upgrade to HD changes term of service
- Promised lower price and local channels, but bill was $40 higher
- Washington Attorney General suit over customer service complaints
- Incorrectly charged a $450.49 cancellation fee
- Charged $89.99 and $108 instead of promised $49.99, $400 cancellation threat
- Forced to pay bill early and phone fees before service reconnected
- Told to honor two-year contract with $400 cancellation fee after job loss
- Bad installation, then billed $582 and sent to collections
- Promised rebate and Visa card not applied; $480 contract-break fee threatened
- Two-hour hold and transfers over incorrect order and lost promotion
- Marketing call switched Choice package to Choice Extra raising bill to $69.57
- Charged for equipment after being denied service
- Premier Package channels show NOT PURCHASED after switching from Comcast
- Billing changes charged wrong every time and unexplained termination charge pending
- Charged $49.95 service fee for faulty satellite equipment they replaced