Independent profile. Not owned, sponsored or endorsed by DIRECTV.
DIRECTV Reviews & Complaints
← Back to the full DIRECTV profile
REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Quoted $49.99 monthly but first bill was $40 higher
- Charged $59.99 for all 24 months despite $34.99 introductory price
- Bank account charged $329.51 cancellation fee after contract had ended
- Special rate credits denied over missed 90-day deadline; installer texted my wife
- Billed termination fees after no line of sight, bank account charged anyway
- Took $607 out of my bank account without my authorization
- First bill $35 higher than agreed price and rebate not registered
- First bill over $50 instead of advertised $29.99 per month
- Charged $628 including $239 for equipment that was not received
- Undisclosed service call charges and fine print in service agreement
- Bills much higher than price quoted over phone for bundle package
- Prices increased twice in ten months despite flyer promising locked price
- $200 deposit described as refundable turned out to be a fee
- $180 cancellation fee and $75 charge after switching to Verizon Fios
- Money taken from account of person not responsible for the bill
- Missing channels on new receiver after delivery mishap and poor service
- Two-year agreement punishes customers who cannot continue service
- Service terminated over January bill despite scheduled online payments
- NFL package raised $24.95 special to $39.95 monthly bill
- 8-day HD outage and contract imposed without signature after box replacement