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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Supervisor hung up and appointment notes refused during technical support call
- Customer told to remove dish cable from utility pole after cancelling service
- Told I qualified for discounts, then denied after signing contract
- $160 cancellation fee after 13 years of service and replaced box
- Technician entered home without knocking and left empty boxes behind
- Bought used receivers from employees, one was leased, early termination fee
- Contract extended after buying HD box at Best Buy, refused to cancel
- Billed for two months though service ran one month
- Past due bill for pay-per-view after service cancelled and final payment made
- Owed $536 taken from account, complaint filed with Iowa Attorney General
- Extended contract without warning
- On-demand internet connection kit did not work and returns refused, $63 lost
- Local HD channel poor quality and no refund after admitted provider problem
- Failed receivers, service call fees and signal loss in rain
- Company should respect customers' right to cancel poor service
- $280 early cancellation fee after selling home, 10-year customer
- 18-month contract binds customer while channels can be dropped from package
- Wants to cancel, says representatives hung up four times
- Billed $101.99 for services never installed after cancelled order
- Check cashed twice for same $87.96 February payment