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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Charged $49.99 for standard room move quoted as free
- Billed $980 for another customer's account, then $1,487 after repeated calls
- Early cancellation fee not waived for hospitalized elderly mother
- Overcharged $5 monthly for extra receiver, $129.66 not refunded
- Packages way overpriced and channel lineup offers no choices
- $400 cancellation fee never mentioned when cancelling after 12 years
- Uncle charged cancellation fees after unexplained two-year contract; advice to avoid debits
- Billed after repeated cancellations, then collections demand $71.71 for receivers
- Misled by sales rep on prices and HD charge, $368 charged
- $596.29 withdrawn from my account for mother-in-law's bill
- Online offer rate not honored; billed $80 instead of $44 monthly
- Charged for service call that I did not authorize
- Installer no-show after waiting three hours, card charged in full
- $220 cancellation fee for contract I never saw after adding a DVR
- Billed $340 for equipment after moving where service was unavailable
- Early disconnect fee charged despite job loss, move, and rain outages
- Auto payments restarted after suspension and 18-month contract added without knowledge
- $295.18 taken for installation never performed, deposit declared non-refundable
- Rewards deal never honored and $216 early termination fee to leave
- Local channels unavailable after installation and extra per-channel fees quoted