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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Equipment failures and fee for service call
- Promised $29.99 package billed far higher and rebate never applied
- Told no contract, then charged cancellation fee after seven years
- Told 15-day trial period but bound to two-year contract
- Calls dropped while on hold and no supervisor callback
- Promised DVD player never received and credit damaged by fees
- Discount offered only after threatening to cancel
- Rude phone service and problems with installer
- Misleading rebate offers and hidden installation fee
- Undisclosed box insurance and contract buyout after moving
- Unauthorized bank charges and repeated attempts to swipe card
- Late and missed installations and gift card promise not honored
- Promised $34.99 bill and referral credits never honored
- Free promo cancellation billed as early termination fee
- Free upgrade turned out to be leased equipment with monthly fee
- Rain outages despite assurance and fee to cancel contract
- Billed disconnect fee after representative promised waiver
- DVR failed after five days and fee for replacement shipping
- Fees of $150 for new box and forced contract renewal
- Refused deposit refund and cancellation fee after child safety incident