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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Charged for pay per view movies after service cancelled
- Card charged without permission after cancelling service
- Double $50 charge and extension never applied before disconnection
- Premier package promised but only two boxes installed after $200 fee
- Bundle price quoted at $70 but first bill over $400
- Billed for unreturned receiver that was returned
- 24-month contract disclosed only at installation
- Referral special spread over 10 months instead of $100
- Deceptive As Can Be - HD contract
- Line of sight problem led to service fee and cancellation fee
- Wasted time, hidden stipulations and rude service
- Cancellation fees and charges after missed install appointments
- Installer charged cash for free install; checks converted to EFT withdrawals
- Leased receiver fee continued after purchase; unexpected two-year contract
- Unauthorized EFT withdrawals from our bank account
- Local channels dropped without notice and $3 credit offered
- Deposit not refunded and rude staff when cancelling after two years
- Weekly reception problems and box resets with costly contract exit
- Two-week wait for a technician when TV stopped working
- Charged for pay per view never ordered and fees after interruption