Independent profile. Not owned, sponsored or endorsed by DIRECTV.
DIRECTV Reviews & Complaints
← Back to the full DIRECTV profile
REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Charged for replacement receiver despite natural disaster policy
- Flash ads disrupting programming and unclear plan details
- Double billing and reduced channels after package change
- Collections threat for account that was already cancelled
- Cancellation fee sent to collections despite promise to remove it
- Charged $21.60 shipping to replace faulty receiver
- Refund of $536 not paid after unauthorized $803 debit
- Charged $420 for breaking contract after moving to building without dishes
- Received HD receiver without DVR and asked to pay $283 for replacement
- Billing errors and promised discounts never applied every month
- Billed $70.93 instead of advertised $29.99 plan
- Reception loss in light rain and $320 early disconnection fee
- Bank account debited $394 after cancelling service
- Promised $50 package and free equipment but billed $75 with rebate
- Free Showtime promotion still cost $4.40
- Service cut off after bundling with Verizon and missed installs
- Broken remote charge, rain outages and repeated billing errors
- Holes in house, long installation and protection plan fee
- Sloppy installation with holes drilled and lines run outside
- Charged $40 for pay per view never ordered