Independent profile. Not owned, sponsored or endorsed by DIRECTV.
DIRECTV Reviews & Complaints
← Back to the full DIRECTV profile
REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Technician appointments missed with no phone call
- Charged for broken remote and $200 cancellation fee
- Refund of $53.70 promised but check was only $5.81 after move
- Billed $351.03 after returning system that needed two remotes
- Lightning damage, transfer fee and signal loss at first rain
- $200 early termination fee after 17 months, deceptive practices
- Service disconnected because company said I moved
- Early disconnect fee of $378 after name change on bundled account
- Multiple receivers and charges when ordering one HD DVR
- XM radio channel dropped without notice and $240 cancellation fee
- Older customers facing higher rates in February 2010 with no deals
- Charged $15 for replacement controller less than one month old
- $100 gift card promotion not honored after six months
- Money taken for receiver that was returned, refund not received
- Representative quickly replaced our broken remote control
- Representative Angelie praised for helping with new remote control
- Affiliate commission, $200 deposit and early cancellation fee dispute
- Checking account charged without notice after cancellation
- Failed to refund $300
- $200 chargeoff reported to credit bureau after early cancellation