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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Promised Free NFL Sunday Ticket Offer Retracted After Upgrade
- Early Termination Fee Charged Despite Supervisor Saying It Would Be Waived
- Installer Never Showed and Multiple Calls to Support Were Lost
- New Program Guide Is Black and White and Cast Details Removed
- Charged $240 to Cancel and No Copy of Claimed Two-Year Contract
- No Working Box After a Month and Hour-Long Calls With Support
- $240 Fee Demanded for Two New Boxes Within Claimed 14-Day Window
- Price Guarantee Not Valid and Movie Channels Only Free for Three Months
- Charged for UFC Fight From 2009 and Movie Channel Upgrades
- Bill Almost $40 Higher Than Agreed After Six Days
- Told to Return Both Boxes Although One Was Bought for $300
- Charged to Repair Storm-Damaged Equipment Not Covered by Company
- Could Not Get Service and Installer Blamed When Cancelling Contract
- Autopay Discount Promised but First Bill Showed No Discount
- Bill Doubled Without Authorization and Representative Blamed Customer
- Inconsistent Answers About Moving Costs and Unrequested Receiver Upgrade
- Rescheduled Three Times and Supervisor Never Called Back
- Bulk Account Service Not Restored After Bill Paid and Rude Support
- Operators Demanded SSN Before Answering Questions and Hung Up on Wife
- Flagged for Duplicate SSN, Hung Up On and Advance Payment Not Refunded