Independent profile — not affiliated with DIRECTV
DIRECTV Reviews & Complaints
← Back to the full DIRECTV profile
REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Unauthorized $84.12 Withdrawal From Checking Account and No Callback
- HD Locals Never Arrived and Purchased DVR Treated as Lease
- Billed for Pay-Per-View Never Used After Cancelling and Returning Equipment
- Free HD DVR Offer Hides Charges for Downgraded Receivers and Installation
- Sent to Collection Agency Over $211 After Repeated Receiver Failures
- Bait and Switch: Great Deals Declined if Paperwork Is Late
- Money Taken From Checking Account Without Permission and Amount Doubled
- Advertised Bundle Price Not Honored Across CenturyLink and Satellite TV
- Bank Account Debited $920 While Waiting for Box to Return Equipment
- Game Blacked Out With 1.5 Minutes Left Because Another Game Was Scheduled
- Channels Disappeared Early and Unreturned Equipment Charges Debited Twice
- Bill Rose While Channels Fell and $255 Termination Fee Demanded
- Loyal 15-Year Customer Offered Less Than New Customers for NFL Ticket
- No Response to Order Cancellation Request After Consumers Guide Recommendation
- Lease Never Disclosed on Best Buy DVR Purchase Before $220 Fee
- No Offers Available After Two-Year Contract and Bill Rose to $149
- Charged for Adult Pay-Per-View Orders She Did Not Make
- Quoted $51.99 Total but Bill Higher, Auto Pay Enrolled Without Mention
- Standard Receiver Installed Instead of HD and $99 Charged to Exchange
- Cancelled After 24 Hours But Billed Repeatedly for Credits and Unreturned Equipment