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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- First Bill Double the Quote and Almost $500 to Leave
- Kept Billing After Cancellation and Transferred Between Departments
- Bill Rose From $29.99 to Over $60 Without Notice
- Teaser Rates Jump and $120 to Cancel Early, Switched to Comcast
- Monthly Overcharges, Long Holds and Calculator-Added Charges
- Slow Remote Response and Black Screens Between Button Presses
- Two Install Visits, Surprise Charges After Free Months and $240 Fee
- Locked Into Two Year Agreement and Charged $199 for Replacement DVR
- Features Not Working and 24-Hour Cancellation Window Never Disclosed
- Charged $198 for Extra Receiver After Following Installer's Advice
- Defective Second DVR Box and $49 Fee Without Protection Plan
- Daily Promotional Spam Messages on HD Box for Services I Already Have
- Accounting Errors for Three Months Led Me to Close Account
- Billed Nearly Triple for Three Months, Box Pickup Delayed
- Credits Never Applied and Taken Back When Disconnecting
- Cancelled Order Never Refunded After Install Failed for No Signal
- Weather Outages, Final Bill Sent to Wrong Address, Funds Withdrawn
- Employee Equipment Sales Incentives Not Paid After Tracking Error
- Unwanted Banners Placed in the Program Guide
- Charged $93 for Equipment After Four Calls to Cancel