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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- No Playlist on Other TVs and DVR Problems Unresolved for Months
- Rebate Problems, Repeated Charges and Address Change Delays
- Switched From Comcast to Save Money but Bills Higher
- Premium Channels Billed After 3 Months and $400 Taken From Bank
- Misinformation About Bundle Reward Card Eligibility
- Told $60 Monthly, Billed $80 With Undisclosed 24-Month Contract
- Owned DVR With Warranty Plan Not Replaced Without $500 Payment
- Billed for Unauthorized Sports Program and Nonexistent Contract Fee
- BBB Gives D Rating With Over 26,000 Complaints Filed
- Withdrew $778 From Checking Account for Uninstalled Service
- $200 Fee to Move Service to New Home
- Charged $49 Technician Fee After Two DVR Failures
- Charged $299 for Genie Upgrade While New Customers Get It Free
- Advertised $29.99 Package Became $55.99 Monthly, Cancellation Records Missing
- Billed $76 Monthly Instead of Agreed $46, Promised Channels Missing
- Constant Signal Loss in Even Light Rain
- Threatened With Legal Department Transfer When Trying to Cancel
- Refund of $21.31 Sent to State as Unclaimed Property
- Quoted $46 Monthly, Billed $52, and Told $440 Exit Fee
- Frequent Outages and Staff Giving Conflicting Policy Answers