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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Says Company Takes Money Directly From Bank Account
- Hidden Fees, Conflicting Answers and Rude Reps During Sign-Up
- Billed Far Above Advertised $29.99 Package
- Local Channels Moved to Different Location After Seven Years
- Told to Cancel if Unhappy, $400 Fee Withdrawn Automatically
- Bill Wrong Nearly Every Month During Two Years
- Advertised $10 Movie Certificate Cannot Be Found
- Double Billing and Equipment That Never Works but Costs Repair Fees
- Billed After Disconnecting Service and Money Taken From Checking Account
- Retention Promises of Full DVR Control Not Delivered by New Equipment
- Lost HDTV Service for Four Days Waiting on Replacement Part
- Installation Rescheduled Repeatedly From Dec. 26 to Jan. 2
- Cancellation Confirmation Email Never Sent After Supervisor Promised
- Unrequested Channels, Missed Appointments and Card Charged Without Consent
- Genie Costs $300 for Existing Customers but Free for New Ones
- Installed Without Requested Genie DVR, Told Free Replacement Too Late
- Promised New DVR Soon, Now Genie Costs $300 Plus Install
- Cancellation Department Representative Was Rude and Unprofessional
- Second Rep Fixed Missing Promotional Channels and Added More
- Noisy DVR Box Loud Enough to Wake Us at Night