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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Promised 12-Month Contract Not Honored, Still Billed 24 Months
- Unauthorized $383 Bank Debit Four Months After Cancelling Service
- Owe $255.78 for Early Cancellation but No Signed Agreement
- Hidden $150 Fees After HD Upgrade and Poor Customer Service
- Rebate Only $10 a Month Instead of Promised $20
- Unauthorized $165.39 Debit After Told No Cancellation Fee
- Unexpected $109 Early Cancellation Fee and $765.03 Charge
- Bait and Switch Sales and Hours-Long Customer Service Waits
- Cancellation Fee and Collection Calls After Returning Equipment
- Hidden 24-Month Commitment Revealed After HD Receiver Upgrade
- Installer's Truck Broke Down on Promised Installation Day
- Cash Back Offer Is Only $10 Credit Over 10 Months
- $125 Early Termination Fee Disputed After Canceling in August
- Free DVD Player Never Received After Following Sign-Up Steps
- Charged $69.99 for NFL Sunday Ticket We Never Requested
- Five HD Channels Moved to $4.99 Extra Package Mid-Contract
- Free Portable DVD Player Replaced by $50 Gift Card
- Refund Still Unpaid After Three Months, No Supervisor Access
- Bank Account Charged for Service Never Received, Then $300 More
- Far Fewer HD Channels Than the 70 Advertised, Unsigned Contract