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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Still Billed $9.95 Monthly for Ultimate TV After Receiver Swap
- Newsletters Arrive in Spanish Despite English Email Preference
- Charged $240 Twice for Old Receiver Despite Prepaid FedEx Box
- Persistent HD DVR Lip-Sync Problem and Two Year Commitment
- Two Year Contract Claimed Without Signature, $125 Fee
- Lost $100 Day's Pay Waiting for Installation, Cancelling Service
- Rude Call About Feb 5 Installation Appointment, No Installers Yet
- Channels Removed and Defective $300 DVR on Best HD Package
- $450 Cancellation Fee After Promise of No Long-Term Commitment
- Free Move Offer Became $50 Fee, Then Two Unauthorized Debits
- $200 Upfront Payment Called Non-Refundable After Cancelling
- Access Card Sent to Old Address and Online Login Problems
- HD DVR Box Lease Not Disclosed After $300-400 Upfront Payment
- Missed Appointment Before Super Bowl and Unhelpful Supervisor
- Return Kits Mailed to Old Address, $832.40 Debited Early
- Ads Filling Channel Guide Slots on New HD DVR
- Billed $235 for Two Months on $61.93 Plan Despite Cancelling
- Three Refurbished DVRs Failed, Then $273.01 Final Bill
- Told $35 a Month for Four Receivers, Then Billed $156
- Former Employee Says Portable DVD Player Promos Are a Scam