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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Charged $300 Termination Fee After Replacement DVR Sent
- Live Customer Service Hours Cut by Twelve Hours
- Debit Card Charged $960 Without Consent After Old Payment
- Wrong Parts Installed and Repeated Calls in First Month
- Billed $60.33 Not $37.33 Promotional Rate, Two Bounced Payments
- No Fix or Apology for Local Fox Channel Outage
- Unauthorized $737 Equipment Charge Taken From Bank Account
- $267 Withdrawn From Old Bank Account Despite Email Promise
- Bank Account Debited Remaining Balance After Cancelling Service
- Told Replacement DVR I Bought Is Leased Under Contract
- Bait and Switch on Promotional Pricing and Hidden Fees
- Install Cancelled Over Deceased Parents' Unpaid Bill
- Charged $465 Fee After Cancelling Within 7 Days of Install
- Rude Representatives in Service Restoration Department
- Promised $150 Credit Removed After Extra Verizon Charge
- Promised Six Free Months, Hidden 2-Year Term, $467 Penalty
- Misrepresentations on Installation, Updates and Costs
- Sunday Ticket Feed Cut Off in Last Minutes of Game
- Charged $59.99 Instead of Promised $29.99 Monthly Rate
- Misquoted HD Package Price and $460 Disconnect Fee