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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Contract Lock-In Deters Customer Wanting Only a Few Channels
- Blacked-Out Station and 20-Minute Hold for Customer Service
- $171 Penalty for Ending Verizon Bundle After Two Years
- Basic Package Downgrade and Withheld Receiver Over $200 Deposit
- Overpayment Refund of $62.80 Promised but Delayed Five Months
- Rebate Not Applied: Billed $68.86 Instead of Quoted $48.86
- $420 Cancellation Fee Based on Verbal DVR Lease Agreement
- Unexpected $385 Final Bill for Quitting DVR Contract Early
- Rebate Not Honored and Early Cancellation Fee After Overcharges
- Weeks Without Service, Hidden Contract and Cancellation Fee
- Bundle Contract Dispute and $530.16 Early Cancellation Bill
- Customer Reps Accused of Never Doing What They Promise
- Contract Terms Disputed and Promised Discounts Not Honored
- $968 Charged Without Permission, Refund Delayed, Bank Overdraft
- False Advertising Over $10 HD Fee and $5 Receiver Fees
- Misled on Internet Bundle, Then Installers Damaged Trim and Roof
- Collection Calls After Cancelling Within a Week, $300 Fee
- Contract Renewed Two Years After Replacement Receiver
- Service Call Fee Demanded and Popular Channels Removed
- Customer Wants Out of TV Contract After Hassle