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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Unaware of Two-Year Contract and Box Broke After 30 Days
- Replacement Box Renewed 2-Year Commitment, $340 Early Fee
- NFL Sunday Ticket Added Without Permission, Payment Demanded
- Customer Service Gave Conflicting Answers About Upgrade
- Referral Rebate Denied and Contract Length Misstated at Signup
- Advertised $29.95 Package Doubled on First Bill, $180 to Cancel
- Told of Two-Year Contract and $300 Fee When Moving Out
- Bill Higher Than Quoted $32 and Supervisor Never Called Back
- Refund Check Still Missing Six Months After Canceling Service
- Rising Bills, $200 Fee to Switch and No Referral Payment
- Billed Over $100 After Promised $70 Monthly Package Deal
- Credit Card Charged $238 After Canceling, Dispute Reversed
- No Contract Shown or Explained Until the First Bill
- Early Disconnect Fee Charged After Canceling Within 72 Hours
- No Repair Service Despite $5.99 Plan and $380 Cancellation Fee
- Reps Failed to Verify Service Address and Get Card Authorization
- Upgrading to HD Box Automatically Extended Agreement Two Years
- Replacement Box Renewed Contract, $300 Fee Sent to Collections
- Bundle Failed, $472 Cancellation Fee After 4.5 Hours on Phone
- Scheduled Service Rescheduled, Then Canceled Without Notice