Independent profile. Not owned, sponsored or endorsed by DIRECTV.
DIRECTV Reviews & Complaints
← Back to the full DIRECTV profile
REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Refused to Retrieve Equipment After Reception Problems Forced Cancellation
- Charged $463 Cancellation Fee Despite 15-Day Cancel Promise
- Autopay Attempted Before Paycheck Cleared, Then Service Cut Off
- Constant Computer Calls to Update Card After Auto Pay Change
- Billed Full Price for DVR After Discounted Offer Was Not Noted
- Misled by Marketer About Cable Availability in Apartment Complex
- Upgrading a Box Added Two Years and $300 Early Cancelation Fee
- Charged for 2007 Pay Per View Movies After Returning Equipment
- Two Broken HD Receivers and Runaround Between Departments
- Installer Charged Extra and Strung Cable Sloppily Outside the House
- Installers Cut CCTV Cable and Left Rooms Without Working Connections
- Billed $224 for Girlfriend's Account Without Ever Receiving Service
- Service Shut Off Over Another Person's Delinquent Account in Brooklyn
- Early Termination Fee Withdrawn From Bank Account After Move Barred Dishes
- Dish Bolted Into New Siding and Charged $450 Cancellation Fee
- Receivers Returned in Time but Bank Account Charged Anyway
- Channel Package Changed After Move Leaving No Local Stations
- Charged $300 Termination Fee, Then Two More Months Withdrawn
- Three Free Months of Starz and Showtime Actually Charged at Standard Rates
- Higher Bill Than Quoted, Signal Problems and $420 Cancellation Fee