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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Installation appointment canceled after six-week wait
- Promo price never applied and $400 cancellation fee quoted
- Pay-per-view charge on bill for events from 2003
- Replacement DVR restarted two-year agreement
- Early termination fee for HD service never requested
- Payment made but service not restored and bill unclear
- Cancellation fee and equipment fees debited without notice
- Early termination fee charged without a contract
- Unknown charge over $200 with no account on record
- 49 minutes on hold trying to replace outdated DVR
- NHL blackout despite being told Pittsburgh area was covered
- Store sales pitch price not honored on monthly bills
- Salesman's price and deposit promises disputed in BBB complaint
- Referral credit denied because friend ordered online
- Local channels missing after sign-up and sent to collections
- Undisclosed contract extension after HD upgrade hurt credit
- Local channels switched to a different market
- Misdialed Dish number answered by hard-sell upgrade line
- Pregame show charged separately despite Sunday Ticket
- Rebate never explained and large cancellation fee after 36 hours