Independent profile — not affiliated with BP
BP
BP p.l.c. is the parent of the bp brand that, by its own account, runs more than 8,500 gas stations and travel centers in the U.S., two refineries and offshore production. This page gives bp's own complaint form for gas stations and rewards, the Justice Department and Chemical Safety Board records on Deepwater Horizon and Texas City, BBB and Trustpilot pages, and 45 archive posts from 2000 to 2013, most about pump prices and fuel quality.
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 56 historical complaints about BP, published between 2000 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.
- Everything I Bought at the Truck Stop Was Expired
- Pump Charged 3.45 Per Gallon Though Posted Price Was 3.39
- Debit Card Charged Credit Card Price at the Pump
- Advertised Gas Price Required Car Wash, Coffee and Cash Payment
- Advertised Gas Price Not Honored at Pump in Pembroke Pines
- Consumer Report
- Bad Gas Forced Fuel Pump Replacement and Three-Day Car Rental
- Car Went Through Station Fence Into Backyard and Fence Unrepaired
- Station Lacked Windshield Cleaning Supplies, Snacks and Fresh Coffee
- Gas pump shortage to customers
- 4/28 around 930am. I went to pump gas, I told the lady I want $60 dollars on number 2 and I paid with my debit card (by this time that lady was using both cash registers) So I left to pump
- Scams
- Possibly cheating customers at the gas pump
- Gas Meter Showed Much Less Fuel Than Cash Paid in Novi
- E-85 Fuel Found in Vehicle After Buying Regular Unleaded
- Pump Price Is Credit Card Price Even When Paying Cash
- Gift Cards Charged Credit Card Price at Franchise Stations
- Clerk Gustavo AM/PM clerk Gustavo ripped me off $10 worth of gas and had police throw me off property
- Employee Took Lottery Tickets From Customer's Hands and Counted Them
- Store Smelled of Sewage and Restroom Was Deplorable
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- bp United States website: https://www.bp.com/en-US
- Gas station, rewards and offers contact form: https://www.bp.com/en/global/contact-form/united-states/gas-station-rewards-and-offers.html
- bp pulse support (EV charging only): 833-277-8573
- bp pulse support email (EV charging): [email protected]
- Privacy: do not sell or share my information: [email protected]
Locations
| Type | Address |
|---|---|
| Headquarters | 501 Westlake Park Blvd. Houston TX 77079 |
BP: gas station pump prices, bad gas, rewards and where to complain (checked October 16, 2026)
Most people searching this page have a problem at a BP-branded gas station: a pump price that differs from the sign, a cash-versus-credit price dispute, a fill-up that was followed by engine trouble, or a rewards or gift-card question. The older posts in our archive are mostly of this kind.
Company channel. bp's U.S. contact page has a section headed 'Questions, comments, or complaints about our gas stations, rewards, and offers' that leads to a contact form: bp gas station, rewards and offers form. As displayed on October 16, 2026, the form's topic list reads: earnify™, bp rewards Visa, bp Gift Card, Station experience, Fuel quality claim, Other. For bad gas, the 'Fuel quality claim' topic asks for full name, email, phone, site location, date of incident, time of incident and additional details. For price or staff problems, 'Station experience' asks for the same items with the station address. The 'bp Gift Card' topic says 'For further assistance, please call 800-519-3560'. The 'bp rewards Visa' topic says 'For questions regarding your bp rewards Visa Credit Card, please call 1-888-397-1520' and names no issuing bank. The same page lists a separate 'bp pulse support' line for EV charging (833-277-8573, [email protected]) and says that bp America media affairs 'can only answer inquiries from media professionals'.
Who runs the station. bp says its U.S. retail network 'includes bp, Amoco, ampm, Thorntons and TravelCenters of America' and counts 'more than 8,500 gas stations and travel centers across 46 states'. The pages we opened do not say how many of those sites are company-operated and how many are run by independent owners. One complainant in our archive (post 477167) wrote that BP told them a station is run by an independent owner; that is the complainant's account, not a bp statement we verified. Before writing, check the name on the receipt and the sign at the station, and keep the receipt, pump number, date and time.
Other routes. A pump that appears to dispense the wrong amount or a posted price that differs from the price charged can also be raised with the state or county weights-and-measures office (general guidance; we did not open a specific agency page for this); the station's address and the receipt are what such an office would need. For a card charge you do not recognise, your card issuer's dispute process applies.
Government actions involving BP (U.S. Department of Justice, Chemical Safety Board)
Deepwater Horizon (2010). The Department of Justice press release dated October 5, 2015 describes a settlement with BP and the five Gulf states. It says the April 20, 2010 Macondo well blowout destroyed the Deepwater Horizon rig, killed 11 men, and sent more than three million barrels of oil into the Gulf of Mexico. It states that BP must pay, under a consent decree lodged in federal court in New Orleans, a $5.5 billion Clean Water Act penalty, $8.1 billion in natural resource damages and $600 million for other claims, and that BP had separate agreements to pay $4.9 billion to the five Gulf states and up to $1 billion to local governments; DOJ gives the total value of the civil resolution as $20.8 billion.
The same release says that on January 29, 2013 BP Exploration and Production Inc. pleaded guilty to illegal conduct leading to and after the disaster and was sentenced to pay $4 billion in criminal fines, penalties and restitution. It also says the United States proved at the civil trial 'among other things, that the spill was caused by BP's gross negligence'. Pretrial Order No. 62 in MDL 2179 (E.D. La., filed January 4, 2017) states: 'On April 4, 2016, this Court entered a Consent Decree (Rec. Doc. 16093) and a Final Judgment (Rec. Doc. 16095)' resolving all claims between BP Exploration & Production Inc., BP America Production Company and BP America Inc., the United States and the five Gulf states.
Texas City refinery (2005). The U.S. Chemical Safety Board page says a series of explosions at the BP Texas City refinery on March 23, 2005 killed 15 workers and injured 180 others, and that the Board approved its final report by a vote of 5-0 on March 20, 2007. The CSB is an investigative body; its report is not a court judgment.
BP p.l.c. and its U.S. businesses
The bp U.S. website carries the footer 'BP p.l.c.' and describes bp US as 'bp US and its subsidiaries and affiliates, if any'. Its U.S. contact page gives 501 Westlake Park Blvd., Houston, Texas 77079 as the address of bp America media affairs. In the U.S., bp describes two major refineries, pipelines and terminals, a trading operation and a retail network of bp, Amoco, ampm, Thorntons and TravelCenters of America sites. The company also runs EV charging under the name bp pulse.
The DOJ release names BP Corporation North America Inc. and BP P.L.C. as providers of parent company guarantees for the Deepwater Horizon payments and the defendant in the criminal case as BP Exploration and Production Inc. A complaint about a single gas station is a different matter from these corporate events, and the entity that operates a given station can differ from BP p.l.c.
What our archive and outside profiles show
This page links 45 archive posts dated 2000 to 2013 that name BP, BP Gas Station, BP Amoco or British Petroleum as the offender. They are consumer accounts, not findings. By keyword match, about 13 mention fuel quality or engine trouble after a fill-up, about 37 mention pump prices, charges or pump accuracy, and about 23 mention staff or service (a post can fall in more than one group). Posts about the BP-branded credit card issued through a bank, about look-alike lottery e-mails that used the BP name, and about unrelated businesses with the initials BP are not linked here.
BBB (as displayed on 2026-10-16). The BBB profile for BP Products North America Inc (Convenience Store, PO Box 6038, Artesia, CA) shows a C+ rating with the reason 'Failure to respond to 1 complaint(s) filed against business', is marked not BBB Accredited, and displays no complaint or review counts. A BBB search for 'BP America' also returns many entries named 'BP Corporate North America, Inc.' with an A+ rating; they lead to a BBB file for Corpay, a fleet-card company, which lists that name among its alternate names, so that rating is not shown here as a rating of the bp gas station business. Trustpilot (as displayed on 2026-10-16). The page for www.bp.com is an unclaimed profile with 770 reviews and a score of 1.9; it is a global profile, not specific to the U.S. See the outside-profile entries for dates and details.
Court records: Deepwater Horizon civil case
The DOJ release says the federal civil lawsuit was announced on December 15, 2010 and that the consent decree was lodged on October 5, 2015 in federal court in New Orleans, with a 60-day public comment period. It was entered on April 4, 2016. The court's Pretrial Order No. 62 says the Consent Decree and a Final Judgment were entered on April 4, 2016 (see the case entry below). Class actions by individuals and businesses, and later proceedings, were not reviewed for this page.
Is BP Legitimate?
BP p.l.c. is the parent named in bp's own U.S. website footer, and its Houston address and a gas station complaint form are published on bp's own contact page. Whether a specific station is run by bp or by an independent owner is not stated on the pages we opened. Government actions described above are for specific events (Deepwater Horizon, Texas City) and are not about gas station pricing. This page offers no rating of BP.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| United States v. BP Exploration & Production Inc. et al. (Deepwater Horizon civil claims) Docket 10-4536 (MDL No. 2179) | U.S. District Court, Eastern District of Louisiana (New Orleans) | — | Settled | Settled The Department of Justice release of October 5, 2015 says a consent decree resolving the United States' Clean Water Act and Oil Pollution Act claims was lodged that day, with payments including a $5.5 billion Clean Water Act penalty and $8.1 billion in natural resource damages. Pretrial Order No. 62 in MDL 2179 (filed January 4, 2017) states that on April 4, 2016 the court entered a Consent Decree (Rec. Doc. 16093) and a Final Judgment (Rec. Doc. 16095) resolving all claims between BP Exploration & Production Inc., BP America Production Company and BP America Inc., the United States and the States of Alabama, Florida, Louisiana, Mississippi and Texas. | Source |
Frequently Asked Questions
How do I complain about a BP gas station?
bp's U.S. contact page has a section for 'Questions, comments, or complaints about our gas stations, rewards, and offers' that leads to a contact form. Keep the receipt, the pump number and the date and time.
Does BP own every BP-branded gas station?
bp says its U.S. retail network includes bp, Amoco, ampm, Thorntons and TravelCenters of America sites, more than 8,500 stations and travel centers in 46 states. The pages we opened do not break that figure down by company-operated and independently operated sites.
Who handles bp pulse EV charging problems?
bp's contact page lists 'bp pulse support' at 833-277-8573 and [email protected].
What does the Justice Department say BP agreed to pay for the Deepwater Horizon spill?
The October 5, 2015 DOJ release says the civil resolution is worth $20.8 billion, including a $5.5 billion Clean Water Act penalty and $8.1 billion in natural resource damages, and that BP Exploration and Production Inc. pleaded guilty in 2013 and was sentenced to pay $4 billion in criminal fines, penalties and restitution.
What did the Chemical Safety Board report about the 2005 Texas City refinery explosion?
The CSB says explosions at the BP Texas City refinery on March 23, 2005 killed 15 workers and injured 180 others, and that its final report was approved 5-0 on March 20, 2007.
What does BBB show for BP?
As displayed on 2026-10-16, the BBB profile for BP Products North America Inc (Artesia, CA) shows a C+ rating for 'Failure to respond to 1 complaint(s) filed against business', is not BBB Accredited and displays no complaint or review counts. The 'BP Corporate North America, Inc.' entries in BBB search results lead to a Corpay (fleet card) file and are not a rating of the gas stations.
What about complaints about the BP credit card or BP lottery e-mails?
Posts about the BP-branded credit card are not linked to this page; bp's contact form routes questions about the bp rewards Visa Credit Card to 1-888-397-1520 and names no issuing bank. E-mails announcing a BP lottery prize in our archive are reports of messages using the BP name; bp's contact page directs complaints about its stations and rewards to its own form.