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AT&T Reviews & Complaints
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REVIEWS & COMPLAINTS2,965on USAComplaints · 2 in last 3 yrs
PHONE800.288.2020Internet
WEBSITEatt.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
2,965 complaints on USAComplaints, including 2 published in the last three years.
- Mailed cell phone rebate never arrived
- Don't expect referrals to be paid
- Salesman recommended phone with slow processor without full disclosure
- Worst bureaucracy ever dealt with, will never buy again
- Resolved bill sent to collections and kept on credit report
- Dry loop DSL account cannot be paid online or by phone
- Standalone DSL bill cannot be paid online and caused a late charge
- Supervisor called back but could not fix the wrong information
- Rep gave wrong phone information and no one would fix it
- Eight and a half hours and still no phone
- Charged full service fees while account suspended, bill grew to $700
- Bundle order through reseller sent to wrong address and billed incorrectly
- Prepaid GoPhone minutes expired after autopay failed, $484 lost
- Phone does not work in office and $350 termination fee demanded
- DSL service outages every day despite repeated service calls
- Cancellation bill of $250 after pushy sales rep and unresolved problems
- GoPhone charged double the stated per-minute rate
- Rebate paperwork rejected despite IMEI label taped to order confirmation
- Combined billing mix-up and ten calls with no resolution
- Combined billing agreement led to months of runaround and failed delivery