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AT&T Reviews & Complaints
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REVIEWS & COMPLAINTS2,965on USAComplaints · 2 in last 3 yrs
PHONE800.288.2020Internet
WEBSITEatt.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
2,965 complaints on USAComplaints, including 2 published in the last three years.
- Two weeks without DSL, long holds and only a $22.50 credit
- Gift card and modem rebate not honored after internet signup
- Told of $800 deposit for wireless card over unknown old account
- Sent to collections for $99.95 after cancelling internet within 3 days
- $300 Cash Back Bundle Offer Unknown to Other Agents
- Rebate never received and an hour on hold every call
- Unauthorized $14.95 charge from Enhanced Services Billing on phone bill
- Elderly woman left without phone line after switch to U-verse
- Bills kept rising after Cellone acquisition, executive office never called back
- Mobile-to-mobile charges not credited after changing plans
- Uverse monthly price higher than promised after delays and credits
- Door-to-door U-verse $100 cash back offer impossible to redeem
- Charges for upgrades I did not order for over a year
- Cannot recover online account password, no text or email arrives
- Uverse installed three weeks ago, already five support calls
- Fixed-rate plan bills jumped to $400 a month after promised credits
- Phone line has no audio response, callers cannot reach me
- Go Phone chat agent promised full refund, then refused prepaid minutes refund
- DSL installation no-show, order marked complete but line too far from CO
- Call Screening Product Misrepresented, $15 Refund Refused