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AT&T Reviews & Complaints
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REVIEWS & COMPLAINTS2,965on USAComplaints · 2 in last 3 yrs
PHONE800.288.2020Internet
WEBSITEatt.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
2,965 complaints on USAComplaints, including 2 published in the last three years.
- Rebate gift cards issued in wrong name and never reissued
- Store refused promised $150 phone upgrade deal for lost phone
- One-time airport WiFi purchase turned into yearly $20 monthly subscription
- Refund for returned modems lost between billing and internet departments
- Service restoral fee added after reinstatement without my approval
- Refund never received and night minutes start at 9pm, not 7pm
- Rebate card promised in 7-10 days still not received since April 13
- Chargeback Investigation line always on hold, ACH debit not removed
- Sales reps gave conflicting DSL Pro rebate promises
- Uverse installation delays, DVR failure and HD channels removed
- Rollover minutes dropped, overage bills and $525 disconnection fee on family plan
- Charged $2000 roaming for a Mexican cruise we never took
- Three Sony Ericsson phones broke, hours on hold and replacements failing
- Cyber Monday phone deal charged $717.16 and refund denied
- USB wireless stick broke, warranty denied by phone and $150 fee threatened
- Technician broke phone line and never returned, three days without service
- Service drops repeatedly since 2003, bad box on pole
- Billed for DSL never installed because area did not qualify
- Billed $2,295.51 for DSL never activated and cancelled
- Data plans advertised as unlimited but capped at 5GB, forcing pricier devices