Independent profile — not affiliated with AT&T
AT&T Reviews & Complaints
← Back to the full AT&T profile
REVIEWS & COMPLAINTS2,965on USAComplaints · 2 in last 3 yrs
PHONE800.288.2020Internet
WEBSITEatt.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
2,965 complaints on USAComplaints, including 2 published in the last three years.
- DSL service disconnected without permission, week wait to reconnect
- Son's iPhone service suspended, then collections and deposit demanded
- Charged $85 repair visit though trouble was on their line
- Sent to collections for old account after address change on plan switch
- DSL down for a week, repair line unreachable, trouble ticket ignored
- Friendly service reps suggested cheap prepaid phone while Nokia refuses repair
- DSL installed four days late and slower than promised speed
- iPhone offer of $199 covering first two months led to $347.95 total
- Data charges at 2 AM while phone is not in use
- Roseburg store employees forced to stand 12-hour days without desks
- Collection payment plan with $600 termination fee after husband's death
- Promised deals not honored, $100 install fee and bills over $150
- Multiple trips to return defective phone, refund delayed on bank card
- 30-day U-verse trial led to $175 fees and $150 box move charge
- Promised 400 channels for $84 but billed $129 a month
- Could not cancel Uverse after outages, long holds and forced DVR
- Unauthorized iPhone data plan and roadside assistance added to bill
- Phones replaced repeatedly, calls fail to ring and support is poor
- Modem failed repeatedly, weeks of lost internet during online class
- Advertised $100 modem rebate denied, then months of bill credit delays