Thanks for that fast reaction Leslie.
Have you been a politician? Your first reaction prevented to online guidelines AGAIN and that I think I had been obvious that my criticism was that extra instruction and guidelines have to be proven. It is footlocker like a company and also the method it performs company to blame; honestly I actually donot blame the workers, they obviously have no idea better as a result of insufficient framework and instruction (three of these couldn't have now been bad apples).
After two emails from you not once perhaps you have apologized with respect to footlocker and also the clearly absurd encounter I'd.
It Is apparent customer support isn't a primary benefit of footlocker.
Our frustration has considered discontent even though I am particular this can not be "taken seriously" existence is also brief.
Regards,
Vinny
Time: Wed, 20 Jun 12:00: 08 -0500
From: [email protected]
Subject: Re: Foot Locker Cellular Feedback Type (KMM5092121V1891L0KM)
Date: 6/20 12:00: 08 PM
Subject: Re: Foot Locker Cellular Feedback Type (KMM5091790V99468L0KM)
3011616-5091853
Dear Vinny,
Thanks for the mail.
I've submitted your remarks to the Corporate Practices for analysis
And evaluation and that I could guarantee you this criticism is obtained really
Significantly and you will be resolved. This really is today a private issue
Between your worker and company and we can not officially create any
Remarks on any disciplinary activity which may be obtained. If more
Info will become necessary, our Corporate Practices may contact you straight
Using the contact info you supplied.
Please let's know if we are able to help you further.
Really,
Susan W.
ECustomer Care
To discover the best customer support, please respond with email background and
Research client amount 9306853.
Original Concept Follows:
&
Tackle Given
On Jun 20, at 9:39 AM, "Mobile FootLocker"
Wrote:
Date: 6/20 08:39: 41 AM
Subject: Foot Locker Cellular Feedback Type
3011616-5088379
Hi,
thanks for the mail.
We realize any worries you might within this scenario. To be able to
document the official problem with this Corporate Practices, you'll require
To
supply the subsequent information:
All Foot Locker shops have their very own guidelines, including how they
handle value fits. For Footlocker.com, we don't price-match with
rivals. As we obtain these details, we are ready to
more help you. Thanks for the tolerance and comprehension.
Please let's know if we are able to help you further.
Really,
Christina R.
eCustomer Care
to discover the best customer support, please respond with mail background.
Original Message Follows:
&
Feedback kind: Criticism
Area: Organization
Comments:
=
I attempted on reebok gym sneakers and obtained exemplary support from
Greenville, sc worker on 6-19-12 roughly 7:25pm.
After looking around within the same mall finish-line, situated 50ft from
footlocker had exactly the same sneakers for 39.99 vs 59.99 at footlocker. Because of
the support at footlocker I delivered and asked about price-match,
Images of finish-line pricing at hand.
Worker decided to complement after which supervisor suspended the present in the
register. The worker was likewise puzzled and ashamed using the
scenario and stressed this towards the supervisor who "generously" responded request
The
President of footlocker. After I requested the supervisor exactly what the established cost
complement plan was he prevented to online cost guidelines, I requested again he
still waffled on. I inquired if there is something he might do and he
provided $10 discount. It had been an uncomfortable time for several.
Then I quickly named your 1800 quantity to describe the problem
And
request again, what's your established plan. He tried three times to inform
Me
interrupting herself to begin again and again again but still wasn't
obvious. The image i received was that you simply possess a particular complement plan
And
it's in the attention of the shop.
This knowledge was an embarrassment to all concerned.
Takeaway: set your guidelines, train workers.
Im a strong believer in feedback, footlocker isn't the least expensive
Store
about and all you've got is the support, spineless without guidelines
And
methods and good sense.
That Is your screen I am not unhappy however as I'm unhappy.
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