My partner and that I purchased a applied 2007 Jeep Grand Cherokee from Bob Penkhus. Their customer support was horrible, which must have been a danger signal. We weren't supplied with an automobile fax or any kind of automobile examination info. Which should have already been another caution.
We spent 15-thousand about the vehicle and had negative-equity from our industry in. Witihin two times of purchasing the automobile, it'd not begin. I named the dealer plus they had it towed in, they explained it had been the after-market alarm evoking the battery to die, and eliminated the alarm.
Within fourteen days the automobile was within the store again for that same problem. Again it had been towed in since it wouldn't begin. After having it two times they explained the automobile began right up for them-and didn't do any repairs.
soon after that, the automobile wouldn't begin again, I had been left stuck 3 times with my kids within the vehicle and 8 weeks pregnant. All over again the dealer towed it in. They delivered it to some truck dealer close by. I had been informed the natural security change must be changed.
I used 4 times within the clinic having my child and throughout that period the truck was within the look for fix of the natural protection switch. My partner and that I needed to use an automobile to take-me and my child house in the clinic, when I was not able to enter and out-of his raised vehicle following a c-section.
the very first time I visited generate my automobile after my c-section also it being within the look for over per week it didn't begin again. I introduced it back in, simply to be informed they "should have wiggled some cables free" following a couple times, I acquired my car back.
Three months later, the automobile wouldn't begin again. My partner had simply quit to get a month of pre-deployment instruction using the military. I had been left stuck around 30 minutes abroad having a newborn plus one of my older kids.
Again, the automobile was towed in, this time around I had been informed it required a brand new beginner. The beginning was changed.
now they offered me a seller rental, for that time-my man was eliminated. They explained when he got house they'd buy-back the Truck, to ensure that I had been no further caught using the issue automobile. While my partner returned property, we visited consult with the supervisor who offered us the rental and guaranteed to purchase back the truck.
We were totally taken down from the supervisor and achieved having a salesperson. He informed us he had voiced towards the manger which the one thing they might do for all of US is buy-back the truck, and place us in to the rental we were operating. The rental was five-thousand bucks over what we taken care of the Truck. The funds were a lot of for all of US, plus they informed us that's all-they might do, that people might consider that offer or abandon using the Truck. Because we couldn't pay the offer they provided us, we quit using the Truck.
Three months later... And today the Truck does not begin again. I named the dealer friday morning, and that I was informed a might contact me back. Used to donot obtain a telephone call back. I called again sunday, and also the supervisor I talked with was rude, and explained there's nothing they are able to do for all of US. He agreed to deliver ATECH out to check out the Truck, I had been informed I'd obtain a telephone call back, which never occurred. No body turned up to check out the automobile.
I've spoken to many managers, sales agents, support managers, and everybody is rude and unhelpful. I'm guaranteed telephone calls back numerous occasions simply to be taken down. I've sat along with two supervisors face-to-face and mentioned the issues and described my issues with spending so much to get a car that leaves me stuck frequently with three children along with a spouse who's frequently eliminated because of military obligations. I had been guaranteed to truly have the Truck purchased back, simply to leave having a car that's exactly the same problem.
I'm paying 350 bucks per month to get a car that's invested nearly 50% of the full time I've possessed it within the store. I maintain my breathing each time I visit begin the vehicle. I've been provided the run-around, the client serivice is horrible, and this type of person shady and rude.
If this is a brand new automobile, I'd have the ability to quest appropriate motion through the Fruit Law, but since it's a used vehicle and never underneath the manufacturer guarantee, I don't believe I will do much about this. I'm like my spouse and that I were cheated, handled awfully, after which forgotten about.
Our expectations are that no body buys an automobile from the company that will handle their clients with such dishonesty and disrespect. My partner and that I work difficult for the cash, and we don't have fifteen thousand bucks to discard on the vehicle that doesn't operate. I'm ashamed using the horrible customer support and also the method this dealer does enterprise.
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